The Role
The Technical Support Representative handles customer requests, diagnoses technical issues, manages case data, and shares knowledge to enhance customer service.
Summary Generated by Built In
Are you passionate about solving problems, supporting customers, and working with innovative technology? - Join our Partner's team as a Technical Support Representative!
Responsibilities will include:
Customer Technical Support
- Handle inbound technical support requests via phone, email, and web.
- Validate customer entitlements and approve exceptions when appropriate.
- Diagnose and resolve activation, installation, implementation, and maintenance-related issues
- Escalate complex cases while maintaining ownership of the customer interaction.
- Dispatch out-of-scope issues to the appropriate support teams.
Case & Data Management
- Create, route, and manage customer technical issues.
- Maintain accurate customer records and ensure strong data integrity across internal systems.
Knowledge Sharing & Self-Service Enablement
- Learn and apply the Knowledge-Centered Service (KCS) methodology.
- Create and update knowledge base articles to support customer self-service.
- Document resolution paths and contribute to continuous improvement of support processes.
Requirements
Requirements:
- Technician-level education in engineering or a science-related field (IT, electronic engineering, automotive, manufacturing support, etc.); or
- Currently pursuing a bachelor’s degree in an engineering or science field; or 1+ year of experience in a technical support role.
- Intermediate to advanced English and advanced German language skills, both written and spoken.
- Strong communication skills across diverse audiences and formats.
- Ability to take quick action on new challenges and persist through obstacles.
- Effective problem-solving skills and the ability to analyze issues using multiple information sources.
- Quick learning and strong information-assimilation skills.
- Team-oriented mindset with strong collaboration habits.
- Customer-focused approach in decision-making and prioritization.
Advantageous skills:
- Understanding of electronic circuit design concepts and basic instrumentation.
- Basic knowledge of programming languages.
Benefits
What we offer:
- Competitve salary and benefit package
- 1 home office day/week
- Modern office environment available both in Budapest or Debrecen
- Opportunity to grow your technical expertise in a supportive, knowledge-sharing environment.
- A role that builds both technical and customer-facing career paths.
Skills Required
- Technician-level education in engineering or science-related field, or pursuing a bachelor's degree, or 1+ year in technical support
- Intermediate to advanced English and advanced German language skills
- Strong communication skills
- Effective problem-solving skills
- Team-oriented mindset
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The Company
What We Do
IDBC Group is a digital recruitment company and an IT & HR services firm, acting as one of Hungary's leading external IT resource providers, specializing in executive search, IT contracting, RPO, and workforce leasing services.
