What success looks like in this role:
Our Customer Service team is critical to our mission, helping our clients with solutions and assistance that deliver the results for businesses around the world. As a ‘Gartner Workplace Leader’, we are open, honest, and responsible, and our Agents bring to life the ethical standards that have made us such a trusted global name. Be inspired, encouraged, and supported to fulfill your ambitions and your potential.
We offer a career environment where we do the right things the right way with the following daily tasks:Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
Guiding the client through the necessary steps to restore functionality
Being responsible for either solving the issue or escalating to Level 2 support
Coordinating Service Requests by following up with the cross-functional teams
Team up with your colleagues to collaborate on problem-solving and identify major service solutions
Actively use the knowledge base to resolve problems and raise potential knowledge gaps
Coordinating and following up on Service Requests
You will be successful in this role if you have:
- Fluent English language skills & native/close to native language skills (C1) in German (support language)
- Experience in telephone technical support or any customer service-related field is an advantage
- Considerable familiarity with the MS Office Suite and the Windows environment in general
- Attention to detail and analytical mindset
- Ability to work on multiple and/or similar activities simultaneously
- Outstanding team player attitude
Why Unisys?What do we offer?
- During the training period, the employee is required to be based in Wroclaw and work 5 days per week from the office. The training is expected to last 3 months. Upon successful completion of the training, the role will transition to a remote working arrangement.
- Unisys university - unlimited access to our online training tool to improve your soft skills and technical capabilities
- Industry leading 15 week onboarding & training including travels to Budapest (2x 2 weeks Unisys Training Lab)
- Life insurance – 200% of salary covered
- Private health insurance - comprehensive outpatient cover (with option to cover partner/family at own cost)
- Sports Card – can be used for gym memberships among other health and wellness offerings
- PPK - 1,5% sponsorship, starting after 3 month probation period
- Paid holidays (< 10 years of employment service: 20, >10 years of employment service: 26 days)
- Surplus payments for non-standard shifts (weekend, night, holidays)
- Competitive salary and company bonus within an unlimited work contract
- Our salary range depends on the candidate’s experience and the outcome of the interview process. Based on these factors, we can offer between PLN 8K and PLN 10K gross.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.
Skills Required
- Fluent English language skills
- Native or near-native German language skills at C1 level
- Familiarity with Microsoft Office Suite
- Familiarity with the Windows environment
- Attention to detail and an analytical mindset
- Ability to manage multiple or similar activities simultaneously
- Strong teamwork skills
- Experience in telephone technical support or customer service
Unisys Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Unisys and has not been reviewed or approved by Unisys.
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Fair & Transparent Compensation — Fair & Transparent Compensation: Compensation terms at hire are often presented clearly and upfront, creating a straightforward “take it or leave it” expectation. Pay outcomes are also described as variable by role and geography, with some pockets viewed as satisfactory or above average.
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Retirement Support — Retirement Support: A 401(k) plan with an employer match is commonly described as part of the core package. The match is often characterized as a meaningful component of total rewards relative to other benefits.
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Healthcare Strength — Healthcare Strength: Core medical, dental, and vision coverage is described as available and broadly in line with a large IT-services employer. The underlying carrier network is sometimes viewed as solid even when cost concerns exist.
Unisys Insights
What We Do
Unisys is a global information technology company that builds high-performance, security-centric solutions for the most demanding businesses and governments on Earth. Unisys offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. We build better outcomes securely for our clients across the Government, Financial Services and Commercial
