The Role
As a German-speaking Mid-Market Account Manager, you will manage client accounts in EU, focusing on customer satisfaction, sales growth, and product adoption, while identifying cross-sell opportunities.
Summary Generated by Built In
About 3E:
We are a mission-driven company with the purpose to enable a safer, more sustainable world!
3E provides a comprehensive suite of data, analytics, and software solutions for enabling and improving workplace & chemical safety, product stewardship, supply chain management and sustainability. With over 35 years of experience, and 15 locations across North America, Europe, and Asia, 3E helps more than 5,000 customers in various sectors to achieve safety, sustainability, and speed to market.
Are you ready to shape the future? Come join us!
About the Role:
3E’s Commercial team is seeking a German-speaking Mid-Market Account Manager to help grow and strengthen our presence across Europe—with a primary focus on customers in Germany.
This role is ideal for a strategic, customer-centric relationship builder who enjoys learning about client needs and turning those insights into action. You'll work closely with mid-sized organizations to support their compliance and sustainability goals, leveraging 3E’s industry-leading regulatory solutions.
You’ll be responsible for managing account health, driving product adoption, and ensuring high retention across your portfolio. You’ll also play a key role in uncovering growth opportunities within existing accounts and referring potential cross-sell and upsell opportunities to our Business Development team.
We're looking for someone who thrives in a fast-paced, international environment and brings a strong sense of ownership to everything they do. Your ability to analyze customer trends, understand business priorities, and engage confidently in both German and English will be essential to your success.
If you’re energized by working with customers, solving complex problems, and helping businesses across Germany navigate evolving regulatory challenges—this is your chance to make an impact.
What You'll Do
- Ownership – You will own a book of business in EU from post-sale handoff through renewal and expansion. You will deeply understand the customers’ business objectives, and organizational structure, demonstrating how our products can deliver outcomes.
- Identify Cross-sell Opportunities – You will learn to spot opportunities for product safety and stewardship services within your customers’ businesses.
- Expansion – You will also identify opportunities to expand services within existing accounts, developing and owning relationships with the senior leadership teams.
- Customer Satisfaction – Identify and mobilize product champions within the client’s user base by rallying internal teams to ensure a swift resolution of their issues.
- Forecasting – You will proactively monitor account health and develop user/usage growth plans. You will accurately forecast your sales pipeline and expansion opportunities.
- Organization – Exhibit meticulous attention to detail and organizational skills, ensuring timely documentation of all customer interactions. You will need to manage multiple tasks simultaneously such as client requests, demos, proposals, business reviews, ticket resolutions, etc.
- Renewals – Plan and manage renewal activity and price adjustments that result in meeting/exceeding account growth targets. Partner with the internal teams to ensure accurate invoicing and timely payment.
- Consultative Selling – You will help the customers unlock value from our offering by conducting quarterly business reviews. You will also follow EH&S industry developments, and collaborate with 3Es regulatory experts to develop proposals, and product demonstrations ensuring alignment with client needs and industry standards.
- Voice of the Customer – Review and provide feedback to reflect the voice of our customers in our future product roadmap, pricing strategies, and go-to-market efforts
What Makes You A Great Fit
- You have at least two years of proven success expanding client accounts and driving revenue growth in a B2B sales environment—ideally within the small to mid-market segment. Experience working with technology, IT, SaaS, or subscription-based regulatory solutions is preferred.
- Expertise in client retention and renewal processing.
- Track record of consistent quota achievement as an individual contributor navigating larger deals, understanding complex sales cycles, and managing multiple stakeholders.
- Exceptional organizational skills and attention to detail, ensuring accuracy in all documentation and deal management using Salesforce.com, LinkedIn Sales Navigator, or similar applications.
- Robust interpersonal skills with the ability to build and maintain productive relationships with external and internal stakeholders.
- Fluency in German and English is required.
- Ability to travel up to 30% within Europe.
What is in it for you?
- Impactful Work: Every day, you’ll contribute to initiatives that protect people, safeguard products, and help businesses thrive for an industry-leading organization.
- Collaborative Culture: Work alongside a team of dedicated professionals passionate about delivering excellence and innovation
- Career Growth: We will set you up for success with a hands-on training program to equip you with the skills you’ll need to accomplish results. Enjoy opportunities for professional development in an environment that celebrates creativity, flexibility, and results.
- Unlimited Earning Potential: We offer market-leading competitive incentive plan with an uncapped commission structure rewarding outperformance.
Disclosures:
3E is committed to a diverse and inclusive work environment. 3E is an equal opportunity employer and does not discriminate based on race, nationality, gender, gender identity, sexual orientation, protected veteran status, age, disability, or any other legally protected status. For applicants who would like to request accommodation please send an email to [email protected]
Visit us at https://www.3eco.com/
Follow us at https://www.linkedin.com/company/3e-safer-world/
Privacy Policy and Candidate Privacy Notice
Agencies: 3E is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at 3E via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of 3E. No fee will be paid in the event the candidate is hired by 3E because of the referral or through other means.
Top Skills
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The Company
What We Do
Delivering intelligent compliance solutions that empower companies to reduce risk, drive continuous improvement, and create new growth opportunities. For over 30 years, 3E has provided clients with the expertise, content, live 24-7-365 environmental health and safety (EHS) support and award winning solutions required to increase chemical and workplace safety, improve product safety and stewardship, strengthen supply chain stewardship, and optimize research and development decision support.
We are deeply committed to serving our more than 5,000 customers worldwide, including nine of the world’s top ten chemical manufacturers, eight of the world’s top ten retailers, and seven of the world’s top ten pharmaceutical companies. Global locations include our corporate headquarters in Carlsbad, California, along with offices in Beijing, China; Bethesda, Maryland; Canton, Ohio; Copenhagen, Denmark; Frankfurt, Germany; Markdorf, Germany; Montreal, Quebec; Siegen, Germany; Sofia, Bulgaria; and Tokyo, Japan.
Visit us at www.3Eco.com.
