At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain is seeking a motivated Program Manager, Managed Service Program Analytics to join our Managed Service Program team.
In this role, you will be responsible for solution design, data analysis, and financial stewardship to manage the financial integrity of our Managed Service Program accounts. You will collect and analyze customer data to identify trends, recommend activity allotments, and work closely with sellers on program development while ensuring highly accurate client billing and post-signature oversight.
Our team focuses on driving strategic program growth and financial accuracy by transforming complex customer data into actionable program solutions and reliable dashboard reporting.
What You’ll DoIn this role, you will:
Data Analysis & Trend Identification: Collect and analyze customer data to identify activity trends, develop root cause analysis for data anomalies, and document recommended activity caps.
Solution Design & Program Development: Provide Subject Matter Expert support for solution design and program development, working closely with Sales and implementation teams to support new contract implementations.
Financial Stewardship & Invoicing Oversight: Review invoices for accuracy, coordinate invoicing for program overages, and closely manage the financial integrity of each deal.
Reporting & Pipeline Management: Create and maintain monthly dashboard reporting for Managed Service Program accounts and manage opportunity reporting in Salesforce.
Process Improvement: Identify program gaps and drive continuous process improvements across the managed service ecosystem.
The ideal candidate will have:
Strong experience in data analytics, program management, or financial operations.
Strong knowledge of solution design, root cause analysis, and dataset evaluation.
Proven ability in dashboard creation, financial reporting, and managing opportunities within Salesforce.
Exceptional communication skills to provide Subject Matter Expert support to Sales teams and cross-functional stakeholders.
Competitive compensation and benefits aligned with experience.
Flexible work options and alternative work options to support work–life balance.
Comprehensive health, wellness, and retirement plans.
Opportunities for continuous learning and professional growth.
If you are a data-driven professional ready to shape the financial integrity and design of our premier programs, we invite you to apply today!
Skills Required
- Experience in data analytics, program management, or financial operations
- Knowledge of solution design, root cause analysis, and dataset evaluation
- Proven ability in dashboard creation and financial reporting
- Experience managing opportunities within Salesforce
- Exceptional communication skills to support Sales and cross-functional stakeholders as an SME
- Bilingual (Spanish/English)
Iron Mountain Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Iron Mountain and has not been reviewed or approved by Iron Mountain.
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Inclusive Benefits Coverage — Inclusive, modern offerings are emphasized, including support for mental health, gender‑affirming care (with travel/lodging where needed), and family‑planning benefits. Recognition for disability inclusion is also highlighted, which aligns with accessible benefits and leave support.
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Retirement Support — A formal 401(k) program is described with automatic enrollment and a clear employer match structure, with immediate vesting referenced in the materials. Access to supporting infrastructure and guidance is noted through dedicated benefits portals and administrators.
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Healthcare Strength — Multiple national medical plan options are outlined, along with care navigation, virtual primary care, and pharmacy coverage. Additional wellbeing support is described via EAP services and structured wellbeing programming.
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What We Do
Iron Mountain Incorporated (NYSE: IRM) is the global leader for storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain boasts a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data management, document management, data centers, art storage and logistics, and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information. Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business documents, electronic information, medical data and cultural and historical artifacts.
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