The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.
The RoleReporting to SSE Customer Support and Training Manager, you are primarily responsible for providing Aspen SKUA and ROXAR software support and training to our users in India and Asia Pacific.You are expected to travel on a regular basis to countries in the region to deliver training and onsite support.Your Impact
- Supports clients locally or remotely by helping them to get and/or maintain access to AspenTech SSE products software and workflows, properly using all internal company procedures and systems for support, tracking and reporting, escalating issues of greater complexity to R&D if needed.
- Develop long-term relationships with the user base you are assigned to support, learning about their concerns and their challenges, and working as a team with our Sales and Solution Consulting teams to solve them with our software.
- Expands knowledge of onsite and remote support standards, troubleshooting techniques, as well as use company´s knowledge base to better execute tasks.
- Participates and contributes content to knowledge development and/or training programs through the organization and hosting of training or workshops activities.
- Participate in local industry events and tradeshows (as needed).
- First degree in Geoscience with masters in Geology.
- Minimum 5 – 6 years technical experience in E&P industry, working for an oil company, services, or software company.
- Software ability: Good working knowledge of at least one exploration and production software suite SKUA, ROXAR or similar software
- Client interface: A proven ability to manage customer expectations.
- High level of English, both verbal and written
- Strong organizational and interpersonal skills
- Detail-oriented with hands-on problem-solving skills
- Prior knowledge of Aspentech applications, in particular SKUA would be an asset.
- Experience in Python scripting or similar language is an added advantage.
- Ability to travel. Travel is usually less than 30% and are mostly within India
- #LI-RK1
Skills Required
- First degree in Geoscience and a master's degree in Geology
- Minimum 5–6 years of technical experience in the E&P industry
- Working knowledge of at least one exploration and production software suite, such as SKUA or ROXAR
- Ability to manage customer expectations
- High-level written and verbal English proficiency
- Strong organizational and interpersonal skills
- Detail-oriented approach and hands-on problem-solving skills
- Ability to travel, usually less than 30% and primarily within India
- Prior knowledge of AspenTech applications, particularly SKUA
- Experience with Python scripting or a similar language
Aspen Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Aspen Technology and has not been reviewed or approved by Aspen Technology.
-
Healthcare Strength — Health coverage is described as strong, with comprehensive medical, dental, and vision plans and high-quality carrier options. Several recent remarks characterize the health insurance as "great" or "amazing," with low copays noted in some cases.
-
Parental & Family Support — Maternity and paternity leave receive consistently positive mentions and are characterized as well-reviewed. Company materials also highlight family-oriented benefits alongside core coverage.
-
Leave & Time Off Breadth — The package includes vacation/PTO, paid holidays, and sick leave, with multiple indications of generous paid time off. Dedicated volunteer hours and well-regarded leave policies reinforce breadth in time-away benefits.
Aspen Technology Insights
What We Do
AspenTech is a global leader in asset optimization software helping the world’s leading industrial companies run their operations more safely, efficiently and reliably – enabling innovation while reducing waste and impact on the environment. AspenTech software accelerates and maximizes value gained from digital transformation initiatives with a holistic approach to the asset lifecycle and supply chain. By introducing effective AI modeling to traditional principles of process engineering, AspenTech delivers a faster and more accurate analysis of efficiency and performance boundaries. The real-time data and actionable insights delivered by our software help customers push the boundaries of what’s possible.
