Join us as Genpact Manager
Function: Customer Development
Reports to: CD Excellence Manager
Scope: BeNeLux (Belgium, Netherlands, Luxembourg)
Location: Brussels, Belgium / Flexibility to be based in the Netherlands and to be able to go to the office in Brussels.
Terms & Conditions: Full-Time / Fixed-Term contract for 1 year.
JOB PURPOSE
Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. If you are structured, analytical and a true ‘dot-connector’ then this role is just for you!
The Genpact Manager acts as the central connector between the local CD teams in BNX and the Genpact organization in India, ensuring strong operational delivery today while continuously building the future of the partnership.
This role combines:
- Operational ownership – understanding what is happening in the business and ensuring delivery is on track
- Strategic steering – defining where the collaboration needs to evolve and driving the change required
The Genpact Manager ensures full visibility on performance, quality, and execution, while creating a transparent, open, and accountable collaboration model across teams and geographies.
You report directly into the CD Excellence Manager and work closely with the Assortment Manager and Capability & Automation Specialist to continuously improve ways of working with Genpact.
KEY RESPONSIBILITIES
- Drive end-to-end operational excellence across Commercial & Digital (CD) activities, ensuring consistent delivery against agreed service levels, KPIs, and business objectives.
- Lead the governance of the Genpact partnership (21 FTE), acting as the primary point of contact and ensuring clear accountability, performance management, and escalation processes.
- Monitor team performance, workload distribution, quality standards, and deadlines, proactively identifying risks and driving timely corrective actions.
- Ensure the accuracy, consistency, and reliability of processes, data, and system outputs through strong controls, documentation, and knowledge management practices.
- Partner closely with local CD teams to understand business needs, capture feedback, and translate requirements into clear actions and priorities for Genpact.
- Drive continuous improvement initiatives by identifying opportunities for standardization, simplification, automation, and increased operational efficiency.
- Collaborate with CD Excellence and key stakeholders to implement scalable, future-fit ways of working that enhance service quality and business value.
- Establish transparent performance reviews and governance routines that provide visibility, support informed decision-making, and enable continuous optimization.
- Act as a change champion, ensuring operational improvements are successfully implemented, adopted, and embedded across teams.
- Foster a high-performing and collaborative culture built on ownership, accountability, open communication, and proactive problem-solving.
REQUIRED QUALIFICATIONS
- Minimum 2 years of experience in a Customer Development role.
- Excellent knowledge of TPM tool (Trade Promotions Planning).
- Strong communication skills, approachable and able to build trust quickly.
- Fluency in English is a MUST, and in Dutch is preferred.
- Advanced knowledge of Excel and PEGA.
- Comfortable working with data, KPIs and performance dashboards.
- Excellent stakeholder management skills across different cultures and geographies.
PREFERRED QUALIFICATIONS
- Strong ability to switch between operational detail and strategic thinking.
- Highly structured and analytical, with strong performance management capabilities.
- Experience in process optimization and continuous improvement.
- Ability to build a strong team by recognizing team- & individual needs.
- Able to hold people accountable while maintaining strong relationship.
ADDITIONAL INFORMATION
Work location and conditions:
- Brussels, Belgium / Flexibility to be based in the Netherlands and to be able to go to the office in Brussels.
- Hybrid module.
Always include your CV in French or English. If the job needs another language, you can also additionally add your CV in that language.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
Skills Required
- Minimum 2 years of experience in a Customer Development role
- Excellent knowledge of TPM tool (Trade Promotions Planning)
- Strong communication skills; able to build trust quickly
- Fluency in English
- Fluency in Dutch
- Advanced knowledge of Excel
- Advanced knowledge of PEGA
- Comfortable working with data, KPIs and performance dashboards
- Excellent stakeholder management skills across different cultures and geographies
- Ability to switch between operational detail and strategic thinking
- Highly structured and analytical with strong performance management capabilities
- Experience in process optimization and continuous improvement
- Ability to build a strong team by recognizing team- & individual needs
- Able to hold people accountable while maintaining strong relationships
Unilever Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Unilever and has not been reviewed or approved by Unilever.
-
Healthcare Strength — Healthcare coverage is described as comprehensive, spanning medical, dental, vision, life insurance, and occupational health support alongside a 24/7 employee assistance program. Wellbeing offerings such as health checks, resilience tools, and counseling support the perceived depth of health-related benefits.
-
Retirement Support — Retirement support includes a 401(k) match that reaches up to 5% of base salary, strengthening the overall value of the package. Share and savings options are also referenced as part of longer-term financial support beyond salary.
-
Flexible Benefits — Benefits customization is enabled through tools such as a “My Reward” system and a “Benefits Envelope” that allows employees to personalize selections. Flexible working approaches are also associated with improved overall satisfaction, reinforcing perceived choice and adaptability in the total rewards offering.
Unilever Insights
What We Do
Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Our portfolio ranges from nutritionally balanced foods to indulgent ice creams, affordable soaps, luxurious shampoos and everyday household care products. We produce world-leading brands including Lipton, Knorr, Dove, Axe, Hellmann’s and Omo, alongside trusted local names and innovative-forward thinking brands like Ben & Jerry’s, The Dollar Shave Club and Dermalogica. Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.
