Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Summary of This Role The Boarding Specialist is responsible for accurately and efficiently onboarding merchant accounts into the Genius Back Office for both Wholesale, US direct and Dealer Agencies. This role focuses on pulling, reviewing and entering merchant data from various sources to ensure a seamless merchant activation experience.What Part Will You Play?
Retrieve and verify merchant data from multiple partner and internal sources.
Enter, audit and maintain merchants' Genius back office for both Wholesale and US direct accounts.
Configure Value Added Service (VAS) features such as Virtual Terminal (OLO), Invoicing (INV), Dual Pricing, Surcharging and Registers based on merchant type and sales channel.
Confirm that merchant details match across systems (MID, DBA and contact information)
Collaborate with Sales, Dealers and Partner Teams to resolve missing or inconsistent data before account activation.
Ensure all back office setups meet internal and partner standards prior to handoff to Support or activation teams.
Track and document progress of each boarding case using the ticketing system (salesforce or freshdesk).
Minimum Qualifications
- High School Diploma or Equivalent
- Typically No Relevant Experience Required
What Are Our Desired Skills and Capabilities?
Strong attention to detail and data accuracy.
Proficient in google sheets, excel and comfortable working across multiple systems
Strong organizational and communication skills
Ability to work independently and meet deadlines in a fast paced environment.
Comfortable navigating multiple systems simultaneously
Travel
This position is primarily data- driven and operational, not customer-facing.
Attention to accuracy and follow through is critical -incorrect setups can directly impact billing, device functions and merchant satisfaction.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].
Skills Required
- High School Diploma or Equivalent
- Strong attention to detail and data accuracy
- Proficient in Google Sheets and Excel
- Strong organizational and communication skills
- Ability to work independently in a fast-paced environment
Global Payments Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Global Payments Inc. and has not been reviewed or approved by Global Payments Inc..
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Healthcare Strength — Healthcare coverage is described as comprehensive, including medical, dental, and vision insurance alongside disability coverage, life insurance, FSAs, and EAP support. Benefits are also portrayed as inclusive of wellness add-ons such as virtual physical therapy and concierge cancer care in some cases.
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Retirement Support — Retirement benefits are positioned as a notable strength, including a 401(k) plan with an employer match and immediate vesting in at least some U.S.-facing materials. Ownership-related programs like an employee stock purchase plan are also part of the package.
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Leave & Time Off Breadth — Time-off offerings are characterized as broad, covering paid holidays, vacation, sick leave, and additional programs such as emergency PTO in extreme circumstances. Parental leave is also referenced as fully paid for a set duration in the U.S., which contributes to overall leave coverage.
Global Payments Inc. Insights
What We Do
Global Payments (NYSE: GPN) is a Fortune 500 payments technology company, delivering the leading complete worldwide commerce ecosystem. Our unique, connected infrastructure unifies every aspect of commerce, from issuer solutions to payments, and the innovative software that delivers seamless customer experiences. Headquartered in Atlanta, Georgia, we’re a worldwide team of over 24,000 people—including local experts on the ground in nearly 40 countries. Together, we support thousands of businesses across more than 100 industries. Empowering commerce for everyone.
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