EROS Technologies Inc.

Genesys Developer

Posted 2 Months Ago

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Hartford, CT, USA

In-Office

Mid level

Artificial Intelligence • HR Tech • Information Technology • Consulting

The Role

Implement, operate, maintain, and upgrade Genesys contact center components (GVP, SIP, URS, DB/Config/Reporting servers, Interaction Center/Workspace). Support inbound voice applications (8.1), WFM, Infomart, and handle change, incident/service request, release management for Genesys environment.

Summary Generated by Built In

Company Description

EROS Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want it. By leveraging for its clients its technological edge and right-sourcing advantage, EROS in a short period of time has grown to become one of the most trusted strategic technology partners. Treating every client as the top priority, we customize our solutions and services to align with the unique needs of each client.

Job Description

Position: - Genesys Developer

Location: - Hartford, CT

Joining Mode: - 6+ Month Contract

Job Description:-

1. Genesys Framework, Genesys Voice Platform(GVP) including SIP Server, URS, Config Server, DB Server, Routing Stat Servers, Reporting Stat Servers, Interaction Center
2. Application Operation, Maintenance and Development
3. Genesys Voice Portal (GVP) and Framework
4. Genesys Inbound Voice Application 8.1, GVP,WFM, Infomart, Interaction Workspace
5. Change, Incident/Service Request/ Release Management on Genesys, Upgrades of Genesys components

Additional Information

All your information will be kept confidential according to EEO guidelines.

Skills Required

Experience with Genesys Framework and Genesys Voice Platform (GVP) components (SIP Server, URS, Config Server, DB Server, Routing/Reporting Stat Servers, Interaction Center)
Application operation, maintenance, and development for Genesys environments
Experience with Genesys Voice Portal (GVP) and related framework
Experience with Genesys Inbound Voice Application 8.1, WFM, Infomart, and Interaction Workspace
Change, incident/service request, and release management for Genesys components and performing upgrades

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The Company

HQ: Lewes, DE

125 Employees

What We Do

EROS Technologies Inc. is a global IT services and consulting company specializing in providing tailored workforce solutions and staffing, particularly in the technology sector. The company leverages AI-powered tools to deliver top-tier talent and provides 24x7x365 multi-vendor IT support, acting as a single source of accountability for mission-critical computing environments across demanding industries.