Hi,
Job Title: Genesys Developer
Location: Newark, NJ – Onsite
Duration: 9-12 months Contract
We have below job opening.
If you are interested and your experience match with job description.
Please send your updated resume with below details....Asap
Expected rate all inc on C2C:
Visa status:
Current Location:
Interview Availability(Time zone) :
Job Summary:
The Genesys Developer will be responsible for designing, developing, configuring and supporting Genesys-based contact center solutions. This role will work closely with business stakeholders and technical teams to deliver high-quality voice and digital customer engagement solutions. The ideal candidate will have strong hands-on experience with Genesys platforms, IVR development, call routing and system integrations.
Required Skills & Qualifications
Strong experience with Genesys Framework, Genesys Engage or Genesys Cloud
Hands-on development experience with IVR, call flows and routing strategies
Experience with Genesys Composer, Architect or GVP
Strong knowledge of SIP, VoIP and contact center technologies
Experience with Java, JavaScript or Python for integrations and scripting
Solid understanding of web services, APIs and CTI integrations
Experience with SQL and database concepts
Strong troubleshooting and debugging skills
Excellent communication and documentation skills
Key Responsibilities
Design, develop and maintain Genesys contact center solutions
Build and enhance IVR applications, call routing and interaction flows
Configure and support inbound and outbound calling campaigns
Integrate Genesys with CRM and other enterprise systems
Troubleshoot production issues and provide ongoing support
Participate in requirements gathering, design discussions and solution reviews
Perform unit testing and support UAT activities
Prepare technical documentation and knowledge transfer materials.
Nice to Have:
Experience with Genesys Cloud CX
Knowledge of AWS or Azure cloud environments
Additional InformationAll your information will be kept confidential according to EEO guidelines.
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What We Do
Cystems Logic is gaining a competitive edge in today's economy and its all about speed and flexibility. Companies of small to large size and complexity need to adapt swiftly to evolving global business trends and opportunities. Cystems Logic supports rapid innovation to drive your business process excellence for increased productivity and profitability. We are here to lower to cost of using costly technology at increase Return on Investment (ROI). Our Strength is our talented team with solid foundation in the ERP arena. We are emerging providers of SAP new implementation, maintenance & support for small to large size companies in specific industry domain.
