PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Genesys Cloud Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate, and committed professionals who strive to be the best at what they do.
Responsibilities
- Implement Genesys Cloud contact center solutions
- Conduct technical implementation activities from post-sale to support transition
- Develop call flows in Genesys Architect for routing and IVR
- Write and execute test plans
- Demonstrate strong follow-through, ownership & responsibility for assigned tasks
Requirements
- 1+ year of experience with the Genesys Cloud platform
- 3+ years of experience with the contact center solutions
- Experience with applications leveraging APIs, JSON or JavaScript
- Knowledge of change control processes
- Excellent communication skills
- Genesys Cloud CX: Professional Certification
Desired
- Genesys Cloud CX: Architect Certification
- Genesys Cloud CX: Developer Certification
- Genesys Cloud CX: Quality Management Certification
- Knowledge of IP Telephony: Genesys Cloud Edge, AudioCodes, Cisco Gateways, IP Telephones (Polycom, Cisco, etc.)
- Development experience to build apps and integrations leveraging APIs, JSON, and JavaScript
Top Skills
What We Do
PTP is a consulting firm wholly focused on helping organizations deliver strategic customer experience solutions that drive revenue.
We provide strategy, implementation and support services across the most common Contact Center, CRM and Security technology platforms, and unlike most business consulting firms, we are fast, flexible, and performance-driven.
