Ministry Brands is looking for a Generosity Growth Consultant to join our growing team!
Who we are
Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement – advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good.
Ministry Brands is committed to acknowledging and valuing our employee differences and to creating an environment in which every individual’s unique strengths and abilities are developed and valued. Our employees share in the responsibility for creating this environment and demonstrate mutual respect and acceptance in the workplace. We welcome everyone and are dedicated to creating a culture where all our employees have equal opportunity to be heard and reach their full potential.
What You'll Do:
As a part of our Commercial Payments Sales team, the Generosity Growth Consultant (GGC) will partner with our Account Executive Teams to serve as the final step in the sales process, providing white glove onboarding for our Ministry Brands’ Giving clients while supporting the acceleration their partnership with Ministry Brands. The primary focus of this role is to realize the expected revenue of each new opportunity as quickly as possible by consulting with each new client to remove roadblock in support of an accelerated ramping of expected revenue.
Key Responsibilities:
You will work as an integral part of our Revenue Team, partnering with our Account Executives to support a successful onboarding and solution launch for our new clients. Your role will call you to understand the client’s goals and challenges, to implement onboarding plans supporting an acceleration of revenue growth, and proactively resolving any issues. You’ll act as a strategic advisor thru the Clients first 6 Months with Ministry Brands, collaborating with various teams to ensure a seamless client experience, monitor client progress, and continuously improve the onboarding process by documenting best practices.
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Facilitate Seamless Transitions: Work with Account Executives to ensure a smooth handover from the sales process thru completion of the underwriting process
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Understand Client Needs: Collaborate with Account Executives and our New Clients to align on their goals, challenges, and current processes
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Onboarding Plan Execution: Implement and support the Generosity Onboarding Plan to help our New Clients start generating revenue quickly.
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Proactive Issue Resolution: Identify and resolve any potential issues or obstacles that could delay client onboarding and revenue generation
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Strategic Guidance: Act as a trusted advisor, offering strategic advice and recommendations to help clients get the most out of their Giving investment
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Cross-Functional Collaboration: Work closely with Sales, Customer Success, and our Product Teams to ensure a cohesive client experience.
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Monitor and Report: Track client progress and performance, report on key metrics, and suggest areas for improvement
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Continuous Improvement: Document best practices and lessons learned to enhance the onboarding process continually
Who You Are:
2+ years of experience in a client-facing, strategic consulting role (sales or success), ideally within the SaaS or technology industry
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Excellent analytical and problem-solving skills, with the ability to quickly identify and address issues
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Strong project management and organizational skills, with the ability to manage multiple clients and priorities
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Outstanding communication and interpersonal skills, with the ability to build trust and credibility with clients
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Familiarity with sales processes, customer success strategies, and revenue operations
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Ability to translate complex technical concepts into easy-to-understand recommendations for clients
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Bachelor's degree in Business, Marketing, Technology, or a related field, or an equivalent combination of education and experience
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Experience working with faith-based, nonprofit, or social impact organizations
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Understanding of philanthropic trends and best practices
Physical Considerations:
Ability to work in a general office environment
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Ability to handle extended periods of computer-based work, including telephone
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Ability to work flexible and long hours, as needed, including outside regular business hours and days
Travel Considerations:
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Domestic and/or international travel required, estimated up to 5%
Benefit offerings designed to promote a life of balance!
At Ministry Brands, we recognize that your career is just one important piece of your dynamic life. We offer a robust range of benefit offerings designed to cultivate a lifestyle of balance and personal success.
Robust healthcare options – Options include a plan that is 100% covered by Ministry Brands for employee only coverage as well as a generous HSA contribution by the company. Employees have several healthcare options to choose from in order to find what works best for them.
Flexible paid time off – There is no perfect, one size fits all balance between work and home. We provide flexible work schedules, PTO for vacation, and up to 80 hours of paid sick/safe leave. We also feature 11.5 days of fully paid holidays!
Paid parental leave – Adding a new child to the family is a big adjustment! We provide the time and income to allow parents to adjust to their new normal in the healthiest way possible.
Mental health support – Ministry Brands is a stigma free company with the National Alliance on Mental Illness. Associates are supported through an Employee Assistance Program which provides access to in-person or virtual counseling at no cost.
Professional development reimbursement – Ministry Brands aims to support your professional development and empower you to drive your career by providing financial assistance to our associates seeking to further their education and career.
Ministry Brands is proud to be an Equal Employment Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
What We Do
We help more than 90,000 purpose-driven organizations grow and amplify their impact on the world by providing transformative technology and services that enable organizations to grow, protect and engage their communities.
Our solutions equip clients to engage members and donors, manage fundraising and giving, plan events, run background checks on employees and volunteers, and more.
Together, our nearly 700 team members help organizations transform how they operate and create positive ripple effects that drive the real human impact we all strive to see
