General Supervisor

Summary: As the General Supervisor, you will play a pivotal role in leading our warehouse team to achieve operational excellence while upholding our core values. You will be responsible for overseeing all aspects of our warehouse operations to create and sustain a collaborative atmosphere that ensures seamless and efficient processes that prioritize safety, quality, and productivity.

Essential Duties: Essential job duties for this position include the following items.

Culture and Leadership: Foster a positive and inclusive workplace culture that promotes teamwork, accountability, and continuous improvement. Mentor and motivate warehouse staff to achieve their full potential. A key focus is identifying and developing leadership talent.

Floor Work Direction: Ensure organizational structure and staffing is in place to provide work direction, ensuring employees have the appropriate tools and training to perform their work successfully. Collaborate with leadership to prioritize tasks and meet production goals.

Customer Relations: Prioritize customer satisfaction by ensuring timely and accurate order fulfillment. Address customer inquiries and concerns with professionalism and empathy.

Analytical Excellence: Utilize data driven approaches to analyze warehouse performance, identify areas for improvement and optimize processes.

Performance Tracking and Reporting: Implement KPIs (key performance indicators) and metrics to measure and track progress. Monitor and/or drive development of reports to track performance against set benchmarks.

Adequate Staffing: Assist with planning and communication of current and future staffing needs. Identifying potential staffing gaps and proactively working with cross-functional teams to address gaps.

Engineering Concepts: Collaborate with the engineering team to develop and implement innovative solutions for warehouse optimization. Stay up to date with the latest advancements in warehouse technology and automation.

Safety and Compliance: Ensure a safe working environment by upholding safety protocols and promoting a safety-first culture among all employees. Partner with safety team to stay up to date with industry regulations and compliance requirements.

Demonstrate HODGE Values: Model HODGE core values of Family, Integrity, Ambition, Respect, and Balance. Uphold, support, and promote all company policies and procedures. Demonstrate that success comes from treating people like family. 

Additional Duties: Perform tasks as assigned to support dynamic changes in business conditions.

Qualifications: To perform this job successfully, the General Supervisor must be able to perform each essential duty satisfactorily. The following requirements are representative of the minimum knowledge, skill and ability required.

Education/Experience:

Strong leadership and communication skills, with the ability to motivate and manage a diverse team.

Proven experience in warehouse management with a record of accomplishment of improving operational efficiency.

Highly proficient with data analysis and leveraging tools and techniques to drive desired business outcomes.

Commitment to promoting a positive workplace and safety-first culture.

Excellent problem-solving and decision-making abilities.

Intermediate proficiency in using warehouse management software and Microsoft Office Tools.

Knowledge of lean and Six Sigma principles a plus.

Bachelor’s degree in business, supply chain, engineering, analytics or related field or equivalent work experience.