The Role
Leads the dealership sales department by setting strategy, managing performance, coaching sales staff, improving customer satisfaction, overseeing vehicle inventory, and achieving sales and profitability targets. The role manages budgets, monitors market and sales data, addresses customer concerns, and reports performance to dealership leadership and ownership.
Summary Generated by Built In
We are seeking a General Sales Manager (GSM) for our Ross Downing CDJR Dealership who will be responsible for leading and managing the sales department to achieve sales targets, enhance customer satisfaction, and ensure a high-performing sales team. The GSM will develop sales strategies, monitor sales performance, and foster a customer-focused sales environment.Key Responsibilities:
- Sales Leadership and Team Management:
- Lead, mentor, and motivate the sales team to meet and exceed sales targets.
- Set clear performance expectations, provide ongoing coaching, and conduct performance evaluations.
- Sales Strategy and Planning:
- Monitor and analyze sales data, market trends, and competitor activities to adjust sales strategies accordingly.
- Collaborate with the General Manager to set sales targets and objectives.
- Customer Relationship Management:
- Foster a customer-centric sales environment, ensuring exceptional customer service and satisfaction.
- Address customer inquiries, concerns, and complaints promptly and professionally.
- Develop and maintain strong relationships with new and existing customers.
- Inventory Management:
- Oversee the ordering, stocking, and presentation of vehicles to ensure an optimal inventory mix.
- Monitor inventory levels and adjust ordering strategies to meet customer demand and market conditions.
- Collaborate with the sales team to manage aged inventory and promote high-turn vehicles.
- Financial Performance:
- Manage the sales department's budget, ensuring financial targets are met or exceeded.
- Monitor sales profitability and implement measures to enhance gross margins.
- Prepare and present regular sales performance reports to the General Manager and ownership.
- Minimum of 5 years of experience in automotive sales management, with a proven track record of success.
- Strong leadership and team-building skills.
- Excellent communication, negotiation, and interpersonal skills.
- In-depth understanding of sales processes, inventory management, and financial management.
- Proficient in dealership management software and other relevant technologies.
- Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.
- Strong problem-solving skills and the ability to make informed decisions.
- Ability to upkeep confidentiality as needed.
- Comprehensive benefits including 401k with company match, health, dental, vision, and life insurance options.
Ross Downing is an equal opportunity employer. We are a diverse group and are committed to creating an inclusive environment for all employees.
Skills Required
- Minimum 5 years of experience in automotive sales management with a proven track record of success
- Strong leadership and team-building skills
- Excellent communication, negotiation, and interpersonal skills
- In-depth understanding of sales processes, inventory management, and financial management
- Proficiency in dealership management software and other relevant technologies
- Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively
- Strong problem-solving skills and ability to make informed decisions
- Ability to maintain confidentiality as needed
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Ross Downing CDJR is part of the Ross Downing automotive dealership group, serving car buyers through vehicle sales and dealership operations. The organization began with Ross Downing Chevrolet in Hammond, Louisiana, in 1973, and expanded to numerous dealerships across Louisiana before bringing the Ross Downing name to Mobile, Alabama. Its business centers on helping customers shop for vehicles through a regional network of dealerships.
