General Sales Manager
Annual Compensation: $80,000 - $120,000
Build People. Drive Performance. Lead From the Floor.
About Cactus Jack’s Auto
Cactus Jack’s Auto is a growing used-vehicle retailer focused on helping customers find dependable transportation while providing financing solutions designed to serve a broad range of credit situations. Today, we operate across Arizona and Texas in four major markets — Phoenix, Tucson, Dallas, and Fort Worth.
And we’re continuing to grow. Cactus Jack’s has recently secured two new Super Center locations in Houston, Texas, scheduled to open by the end of the year, expanding our presence into a fifth major market.
As we grow, our focus remains on building strong teams, developing our people, delivering an outstanding customer experience, and creating career opportunities for individuals who want to grow with us.
Cactus Jack’s Auto is looking for a General Sales Manager who wants to build people, not simply manage deals.
This is a hands-on leadership role for someone who enjoys coaching, developing teams, using data to improve performance, and working side by side with salespeople and customers. Our GSMs are not expected to manage from the "ivory tower." They are expected to be visible, engaged, and actively involved in the business every day.
Prior automotive experience is not required. If you have successfully led people in sales, retail, hospitality, financial services, call centers, or another performance-driven environment, we want to hear from you.
What You'll Do
Your primary responsibility is to create a developmental, accountable, and highly collaborative dealership culture.
You will:
- Coach and develop Sales Specialists through observation, feedback, practice, and regular one-on-one development.
- Work side by side with the sales team throughout the day.
- Partner with Sales Specialists when customers are in-house.
- Step into customer interactions, objections, deal discussions, and problem-solving when leadership support is needed.
- Set clear expectations and hold employees accountable while maintaining a positive, professional environment.
- Identify individual strengths and development opportunities and coach accordingly.
- Build a culture where employees continually improve.
Manage Performance Through Data
We believe strong sales results begin with strong daily behaviors.
You will actively manage CRM execution, including:
- Calls, texts, and emails.
- Speed-to-lead.
- Lead follow-up.
- Appointment-setting activity.
- Missed appointment follow-up.
- Proper lead dispositioning.
- Detailed CRM notes.
- Lead aging and pipeline management.
You will also monitor and manage key sales KPIs, including:
- Total sales and sales versus goal.
- Application-to-sale conversion.
- Overall closing percentage.
- Close rate by credit tier.
- Appointment-to-show and show-to-sale conversion.
- Individual Sales Specialist performance.
- Inventory utilization.
- Aged and featured inventory performance.
- Overall customer experience.
The expectation is not simply to review results after the fact. The GSM must identify what is happening before the sale, coach the behaviors that drive performance, and take action when opportunities are being missed.
What We're Looking For
You may be a strong fit if you:
- Have experience leading and developing people.
- Enjoy being directly involved with your team.
- Are comfortable managing through KPIs and measurable activity.
- Can turn performance data into coaching and action.
- Are comfortable learning CRM and other technology.
- Can hold people accountable while maintaining strong relationships.
- Communicate clearly and professionally.
- Remain composed in a fast-paced environment.
- Are competitive, driven, and results-oriented.
- Believe leadership means helping other people become more successful.
Automotive Experience Is Not Required
We can teach the automotive business.
What we are looking for is someone who already knows how to lead, coach, communicate, manage performance, use data, take ownership, and build a strong team culture.
If you want to lead from the floor, develop people, and take ownership of a dealership's performance, we would like to meet you.
Job Type: Full-time
Experience:
- Retail Store Manager: 2 years (Preferred)
- Leadership: 3 years (Required)
- Automotive / Finance Manager : 3 years (Preferred)
- Automotive sales: 3 years (Preferred)
Language:
- English & Spanish (Preferred)
Work Location: In person
Skills Required
- At least 3 years of leadership experience
- At least 2 years of Retail Store Manager experience
- At least 3 years of Automotive or Finance Manager experience
- At least 3 years of automotive sales experience
- English and Spanish language proficiency
What We Do
Cactus Jack’s Auto is a used-car retailer operating Buy Here Pay Here dealerships in Arizona and Texas. It sells used cars, trucks, and SUVs and offers in-house financing for customers across a range of credit situations, including poor or no credit. The company reports payment histories to credit bureaus, helping buyers establish or repair credit. Its dealerships include several Phoenix-area locations and one in Irving, Texas.
