The Role
Summary/Objective:
The General Manager is responsible for the overall leadership, financial performance, and operational excellence of the warehouse and logistics operation. This position oversees all aspects of site operations—including customer satisfaction, safety, labor management, financial health, and continuous improvement—to ensure the facility consistently meets or exceeds business goals.
This position serves as the senior on-site executive, directly managing their direct reports and support functions (HR, Safety, Inventory, and Customer Solutions) to drive strategic results through disciplined execution and strong people leadership.
Essential Functions:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Strategic Leadership
Core Behaviors:
Demonstrate to comply with Custom Goods’ Core Behavior:
Required Education and Experience
AAP/EEO Statement: Custom Goods, LLC is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state and local laws.
This commitment extends to all aspects of Custom Goods’ employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.
The General Manager is responsible for the overall leadership, financial performance, and operational excellence of the warehouse and logistics operation. This position oversees all aspects of site operations—including customer satisfaction, safety, labor management, financial health, and continuous improvement—to ensure the facility consistently meets or exceeds business goals.
This position serves as the senior on-site executive, directly managing their direct reports and support functions (HR, Safety, Inventory, and Customer Solutions) to drive strategic results through disciplined execution and strong people leadership.
Essential Functions:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Strategic Leadership
- Lead the execution of company strategy at the site level; align warehouse performance with organizational goals and customer contracts.
- Translate corporate objectives into actionable operational and financial plans.
- Represent the company as the primary on-site executive with customers, ensuring strong relationships, trust, and partnership (SPIRIT).
- Partner with Business Development and Account Management teams to support growth and expansion within existing accounts.
- Oversee all inbound, outbound, inventory, and value-added operations to ensure KPI performance and contract compliance.
- Drive continuous improvement initiatives focused on productivity, cost control, quality, and service.
- Champion Lean methodologies (5S, Kaizen, Standard Work) and enforce process discipline across shifts.
- Ensure that the Operations Manager and Supervisors are aligned and accountable for daily performance.
- Full P&L responsibility for the operation, including revenue, labor, and non-labor cost performance.
- Develop and manage annual operating budgets and financial forecasts.
- Monitor cost-to-serve, margin performance, and capacity utilization metrics.
- Identify and execute cost-reduction and profitability improvement initiatives.
- Lead, coach, and develop the site leadership team (Operations Manager, Supervisors, HR, Safety).
- Foster a high-performance, safety-first culture centered on accountability, communication, and recognition.
- Partner with HR to manage workforce planning, training, and succession readiness.
- Drive engagement and retention through active leadership visibility and strong employee relations.
- Serve as the main escalation point for key customer accounts serviced at the facility.
- Ensure compliance with all customer SLAs, KPIs, and SOW requirements.
- Collaborate with Commercial and Account Management teams to identify growth opportunities and revenue expansion.
- Ensure full compliance with company safety policies and customer regulatory requirements.
- Ensure full compliance with all company policies, procedures, and code of ethics.
- Maintain audit readiness for customer, ISO, GMP, FDA, and/or internal compliance reviews.
- Lead by example to sustain a culture of zero tolerance for unsafe behaviors.
Core Behaviors:
Demonstrate to comply with Custom Goods’ Core Behavior:
- Servant Leadership
- Passion for Excellence
- Integrity
- Resilient
- Intense Safety Focus
- Trust
- Financial Performance
- Customer Service & Quality
- Operational Efficiency
- Safety & Compliance
- People & Leadership
- Continuous Improvement & Growth
Required Education and Experience
- Bachelor's Degree (B.A./B.S.) from four-year college/university or 7-10 years related experience at management level, in logistics; or equivalent combination of education and experience in a high-volume warehouse, preferably cross dock or transloading, distribution, manufacturing or similar environment.
- At Minimum 5 years managing a logistics and supply chain distribution network and managing exempt employees.
- Proven ability to measure and perform against internal expectations, industry standards, WMS systems, equipment, and safety related programs.
- Working knowledge in a cross dock, pic n pack, kitting and sales environment preferred.
- Working knowledge of OSHA, DOT, HAZMAT, FDA regulations
- Prior experience with the preparation of operating budgets, capital improvement projects, cost reduction initiatives and productivity improvement plans.
- Excellent in interpersonal and communication skills, both verbal and written.
- Demonstrate the ability to develop and maintain collaborative relations among all levels of an organization.
- Computer literacy with MS Office Suite essential; prior experience with Warehouse Management Systems or Transportation Management Systems desirable.
AAP/EEO Statement: Custom Goods, LLC is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state and local laws.
This commitment extends to all aspects of Custom Goods’ employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.
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The Company
What We Do
Custom Goods is a full-service logistics company with a refined focus on Warehousing, Transportation, and Custom Examination Sites, with over 30 warehouses nationally. We are uniquely positioned to offer comprehensive logistics solutions with a personal touch.
We serve our customers one shipment at a time by challenging ourselves to be the benchmark service provider of customized supply chain solutions with our strategic anchors: Data-Driven, Personal Touch, and Timely Customer Solutions.
Our core values underpin us as individuals, and as a company, we place people at the center of all we do. We have established over 60 years of rich experience and deep relationships following these values. As a number one strategic partner, our customers benefit from our unrivaled dedication to customer excellence.
