General Manager

About the Role:

We are hiring a General Manager to join us at Landing! In this role, you will join our Field Operations team and be responsible for success in the Columbus Market. Success in this role looks like ownership; you’ll own the large decisions and the small details that lead to providing an amazing member experience within your market. 

About the Team:

Our Field Operations team owns the support of Member and Property needs while working closely with our host, installation, and property success teams, based in our Birmingham, AL headquarters.  Working together, our goal is to provide an exceptional experience for our members in the Columbus Market.  Area General Managers (AGM’s) report to Area Leaders and are imperative to Landing’s success.

What You'll Do:

• Evaluate property and home condition, ensuring inventory meets Landing standards
• Oversee market metrics
• Monitor and resolve member support tickets through all member communication channels
• Act as liaison with property management teams to quickly resolve maintenance requests, address member concerns
• Coordinate the installation and launch of new properties
• Simultaneously complete multiple daily tasks and build processes for the future 
• Evaluate market performance against key performance indicators including Net Promoter Score, Customer Satisfaction Survey, Cleaning Quality, and Market Growth

What You Need:

• This is an In-Market position with no physical office 
• 1+ years of management experience 
• Strategic Doer: You’re an expert at zooming out and seeing the big picture, but don’t overlook the tiny details, and love to build from the ground up.
• Interpersonal Skills: You have exceptional communication and interpersonal skills, with the ability to develop a high degree of personal credibility at all levels of the organization.
• An obsession with customer experience and satisfaction 
• Ability to thrive in high-growth environments and an evolving startup atmosphere
• Experience using data and metrics to drive improvement
• Strong organizational and leadership qualities, an over-communicator, proactive ownership style
• Ability to earn trust of leadership, work independently, and drive results with minimal supervision
• Hands-on mentality to jump in and get things done when it counts

What We Offer:

Landing aims to create a workplace that fosters both personal and professional growth. Our benefits include, but are not limited to: 

• Solid compensation package + stock options 
• Comprehensive benefits - medical, dental, and vision + pre-tax commuter & FSA 
• We’ve got you covered with our 401(k) plan 
• Feel relaxed with super generous paid time off 
• Grow with us - opportunities for upward mobility 
• Explore & travel comfortably - 7 free nights in a Landing home per year 
• Live with Landing - employee perks for temporary or indefinite stays

Our Values: 

We look for people who embody our key values: accountability, entrepreneurship, authenticity, and a service-first mindset. We believe these shared attitudes foster the best results not just for our internal teams but for our members as well. 

Landing provides equal opportunities for everyone who works for us and everyone who applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, 

marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.