General Manager

Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and exceptional service. We believe home is more than just a place — it should be a source of creativity, comfort, and connection. From beautiful walk-in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs. Think of it as ‘practical magic.’ 

The General Manager (GM) holds full responsibility and accountability for overseeing the operations, performance, team, and overall success of an assigned corporate-owned location. This leadership role requires a strategic approach to managing daily business activities, leading people, ensuring operational efficiency, and driving profitability while maintaining company standards and values.

A successful GM will prioritize the growth and development of their team. They foster a positive work environment by coaching, mentoring, and empowering our team members to reach their full potential. Through effective leadership, they cultivate a culture of collaboration, continuous improvement, high performance and belonging.

What We Offer:

California Closets has both company-owned and franchise locations. This location is company-owned, therefore earns the following benefits:

• Health insurance – Medical, Dental, and Vision
• PTO days and paid holidays
• 401K retirement plan with company match
• 40 hours/week with overtime potential
• Grow your career with us – many promotional opportunities are available

Franchises are independently owned and operated and may offer different benefits.

Duties and Responsibilities:

• Provide a quality product and customer experience that meets California Closets Net Promoter Score (NPS) expectations.
• Respond positively and quickly to concerns that may impact a customer.
• Hire high-quality talent who can demonstrate appropriate skill and value alignment and, are self-motivated to ensure consistent customer satisfaction.
• Revenue (and corresponding royalty) growth and market penetration.
• Evaluate P&L line-item performance and ensure corrective action is taken to meet objectives and in alignment with benchmarks.
• Provide leadership through the use of the balanced scorecard, company meetings, and team building to drive performance.
• Identify business challenges and opportunities and incorporate strategies to improve efficiencies.
• Oversee and ensure safety standards meet OSHA compliance.
• Full compliance with all California Closets Company policies and procedures.
• Complete monthly trend and variance analysis according to AFP budget.
• Maintain general oversight and ensure the accuracy of records including PO Process, A/R, A/P, Inventory, etc.
• Develop capital expenditures and long-term obligations in accordance with policies and develop an annual marketing plan.
• Execute effective local marketing campaigns that adhere to corporate initiatives.
• Provide leadership, management, coaching, and regular Goal Setting and Review process (GS&R) of all direct reports.
• Develop and implement Annual Reward Plans (ARP’s) for all department heads with the approval of the Regional Vice President.
• Complete annual performance reviews and career counseling for employees following appropriate policies and procedures.
• Create and implement incentive plans for all employees with RVP approval.

• 7 or more years managing a manufacturing or warehouse facility.
• Bachelor’s degree in business, management, or a similar field
• A passion for developing individuals and teams.
• Strong communication, interpersonal, and presentation skills.
• Excellent time and project management abilities.
• Strong analytical skills and experience with financial projections and budget management.
• Strong leadership, mentoring, and management skills.
• Experience managing cross-functional areas and teams at various levels of the business.
• Experience operating an independent business or business unit.

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We are an equal opportunity employer. We E-Verify.
All your information will be kept confidential according to EEO guidelines.