General Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

In the very heart of the city and on the edge of Victoria Harbour, Four Seasons is surrounded by Hong Kong’s consummate business and leisure attractions. From its award-winning spa to innovative Michelin-starred chefs, Four Seasons is the superlative destination for high fliers and high society from Hong Kong and abroad. A buzzing powerhouse of business success. The best central location for Hong Kong leisure explorations. A multi-starred world famous culinary destination. Victoria Harbour views and a full engaged, highly effective employees make this truly one of the great hotels of the world.

About the role:

As General Manager, you will provide leadership and management for all hotel personnel: directly for 7 key management personnel and indirectly for management, non-management personnel. Establish plans of character, integrity and of quality, which results in the continued life, growth and profitability of the business. Accepts responsibility for the health, safety and welfare of the hotel guests and employees. Be accountable for all personnel actions, assets, and personal property and the results of their use. Represent the hotel to civic, business, industry and local government.
This role is on the Planning Committee level, reporting to the Regional Vice President.

What you will do:

General

• Develop, with the aid of key personnel, strategies and programs to ensure the attainment of the hotel's goals and objectives.

• Prepare a comprehensive annual operating profit plan, for all departments in the hotel with addendum plans for maintenance, repair, sanitation, energy conservation, and uniform replacement.

• Keep the supervising Regional Vice President informed about the condition of the hotel and all-important factors influencing its operation.

• Provide day to day operational leadership to elevate employee experience

• Proven leader able to inspire, motivate and drive excellence in service levels

Leadership

• Lead with intellectual and emotional maturity, demonstrating a personal philosophy of life and work habits, practicing consulting supervision and observing ethical business practices.

• Maintain a strong relationship with the owner and demonstrate exceptional management skills by employing a balanced approach while safeguarding the interests of the Four Seasons

• Conduct oneself in an ethical and exemplary manner which encourages like manner or conduct.

• Represent the interests of the hotel and all of its personnel in a fair, impartial and equitable manner.

• Respond properly in any hotel emergency or safety situation.

People

• Ensure the hotel has an organizational chart showing both structure and people that is compatible with the business strategies and capable of achieving the physical and fiscal plans of the hotel.

• Implement development and training programs in all departments to produce in-depth qualified personnel, to ensure continuity of management, and to prepare for vacancy and/or transfer requirements.

• Charismatic & inspiring leadership and communication skills with an advanced ability to inspire, convince, persuade & influence

• Ability to attract and retain local talent in a challenging environment & support their development and growth

• A strong character with presence to lead a high performing team in a challenging market environment

• Ability to naturally connect & warmly interact with guests and local community

• Track record of building, maintaining and leveraging positive & productive ownership relations, working collaboratively to achieve mutual goals

• Build effective relationships with all key stakeholders and create an environment that supports collaboration and involvement

Product

• Lead the senior and mid-management teams in the drive for improvements in LQA/Qualtrics and Four Seasons standard

• Outcome focused on guest experience and has a track record of delivering at a superior level

• Possesses an eye for details, is a passionate product driver, and takes an innovative approach in the continuous evolution of the product

Marketing And Sales Responsibilities

• The ability to submit an annual marketing plan consisting of direct sales, advertising, and public relations with budgets.

• Establish the source of business available to the hotel and establish priority and sales opportunities in the development of that business.

Profit

• Strong business acumen and analytical skills, with a keen eye for revenue generation, cost optimization, labor management, and flow-through

• Able to link day-to-day activities to longer-term business plans, goals and objectives

• Proven ability to manage costs and deliver bottom line

• A decision maker with the ability to manage amid uncertainty and set a clear strategic direction

• Pro-actively suggests and implements revenue-enhancing initiatives, coupled with excellent labor and expense management practices

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package

• Excellent Training and Development opportunities

• Complimentary Accommodation at other Four Seasons Hotels and Resorts

• Complimentary Dry Cleaning for Business Attire

• Birthday Leave

• Complimentary Employee Meals