What You'll Do:
- Oversee daily operations of the fulfillment center and ensure timely and accurate order processing and shipping.
- Develop and implement strategies to improve productivity, efficiency, and customer satisfaction.
- Manage fulfillment budgets, KPIs, and performance metrics.
- Lead, train, and develop warehouse and fulfillment teams, including supervisors and front-line staff.
- Implement and enforce safety protocols and compliance with all regulatory requirements.
- Partner with cross-functional teams, including Supply Chain, Data/Science, CX, Finance, and Digital.
- Drive process improvements to optimize inventory management and reduce fulfillment costs.
- Manage staffing and fulfillment needs based on KPIs in conjunction with forecasting, and manage flex during peak periods (e.g., holiday season, promotions).
- Conduct internal process audits and root cause analysis to improve accuracy and throughput.
Who You Are:
- Minimum of 8+ years of experience in warehouse, logistics, or fulfillment operations, with at least 3 years in a salaried leadership role.
- Proven success managing high-volume order fulfillment in e-commerce and/or retail environments.
- Strong knowledge of warehouse management systems (WMS), inventory control, and labor management tools.
- Demonstrated ability to lead teams and improve operational KPIs (e.g., order accuracy, on-time shipping, cost per shipment).
- Experience with Lean, Six Sigma, or other continuous improvement methodologies.
- Strong data analysis and problem-solving skills; able to make metrics-based decisions.
- Excellent communication, leadership, and organizational skills.
- Proficient in Microsoft and G-Suite
- Ability to work in a fast-paced, deadline-driven environment with changing priorities.
- Occasional travel between facilities or to vendor sites may be required.
- Bonus points if you're bilingual in Spanish
Physical Requirements:
- Ability to stand, walk, bend, and lift up to 50 lbs
- Comfortable working in a warehouse environment with fluctuating and extreme temperatures.
- Ability to operate warehouse equipment (forklifts, pallet jacks, etc.), or willingness to obtain certification.
- Flexibility to work extended hours, nights, weekends, or holidays as required during peak seasons.
What You'll Get:
- Competitive salary and a stake in the company
- Sponsored 401k program with employer match up to 4%
- Comprehensive health coverage including medical, dental and vision
- Unlimited vacation policy that you're encouraged to use
- Paid parental leave
- 1-week paw-ternity leave for new dog parents
- Free Ollie subscription
- Inspiring pack members!
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What We Do
At Ollie, we love dogs and the people who love them. It’s this passion that defines Ollie as an innovative pet wellness brand. Our goal is simple: to provide a healthier, easier way to care for our dogs and in turn help them live as long as canine-ly possible.
We see every dog as an individual and learn all we can about them in service of their health, happiness, and longevity. We are determined to make healthy, all-natural food more accessible so that every dog can receive the nutrition and care they deserve.
Ollie is backed by top-tier venture capital firms that have also invested in companies like Mirror, Dandy, Package Free, Prose and Glossier. We've also been covered by Forbes, People Magazine, Insider, Refinery29, The Skimm and many other news outlets.
As a member of our growing team, you’ll take part in a company culture that cares deeply about its work and its team members.
Why Work With Us
Ollie is well positioned to become a truly material, and impactful pet brand. We consider flexibility and autonomy to be fundamental pillars of our culture, without the sacrifice of community and camaraderie. Our hope is that our team can work and live where they feel personally and professionally fulfilled.
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