Job Overview:
The Assistant General Manager (AGM) will support the daily operations of the Convention Center and assist in the strategic planning and management of events, guest services, facilities maintenance, and financial oversight. The AGM will ensure the highest level of service, operational efficiency, and safety while delivering a superior experience for clients, exhibitors, and visitors. This position involves leadership, coordination, and hands-on management within a fast-paced environment.
Key Responsibilities:
Essential Duties and Responsibilities:
- Operational Oversight: Assist the General Manager with the day-to-day operations of the convention center, ensuring smooth functioning across all departments, including event planning, facilities management, guest services, and security.
- Event Coordination & Support: Oversee the coordination of events, ensuring that all aspects of venue setup, equipment, catering, security, and guest services are executed efficiently and in accordance with client needs.
- Staff Management & Leadership: Supervise, train, and mentor staff, ensuring high levels of performance, customer service, and teamwork. Assist with scheduling and managing operational teams, including housekeeping, maintenance, catering, and security.
- Budget & Financial Management: Assist in managing the center's budget, ensuring that resources are allocated efficiently. Review and approve financial reports, invoices, and vendor contracts. Assist with cost control and revenue generation strategies.
- Customer Service & Client Relations: Foster positive relationships with event organizers, clients, and vendors, ensuring that all needs are met promptly and effectively. Act as a point of contact for escalated client concerns and issues.
- Compliance & Safety: Ensure compliance with local, state, and federal regulations, including safety, health, and environmental standards. Work closely with security to maintain a safe environment for all visitors and staff.
- Strategic Planning & Reporting: Collaborate with the General Manager to develop operational strategies that align with the center's goals and vision. Assist in developing long-term plans for growth, business development, and customer satisfaction.
- Technology & Innovation: Stay current with trends in technology and event management tools, recommending improvements to enhance operational efficiency and the client experience.
Qualifications:
- Bachelor’s degree in hospitality management, Business Administration, or related field (or equivalent work experience).
- Minimum of 5 years of progressive experience in facility or event management, with at least 2 years in a leadership role.
- Experience in managing large-scale events, conferences, or trade shows is highly preferred.
- Strong leadership, problem-solving, and communication skills.
- Ability to manage multiple tasks simultaneously in a high-pressure environment.
- Proficiency in Microsoft Office Suite and event management software.
- Knowledge of budgeting, financial reporting, and operational analysis.
- Flexibility to work evenings, weekends, and holidays as required.
NOTE: Selection will be based on an evaluation of applicants’ training, skills and experience.
Pay
$170,000-$190,000
Job Type
Full-time
Shift Schedule
Days may vary; based on business demands
Work setting
In person office environment
Benefits:
Dental Insurance
Health Insurance
Life Insurance
Vision Insurance
Long-Term Disability Insurance
Deferred Comp & Matching
PTO
"Equal Opportunity Employer"
Top Skills
