General Manager
We are currently recruiting for a General Manager to join our passionate, supportive, and award-winning Restaurants and Kitchen directorate.
About the Role
As General Manager, you will lead a team of Operations Managers to uphold world-class standards across our international F&B outlets, aligning with our restaurant strategy and vision. Your focus will be on operational excellence, driving high standards, and identifying commercial opportunities to propel our business forward across both own bought and franchised models. You will closely manage budgets, forecasts, and business cases, working alongside the Director of Restaurants and Kitchens to optimize commercial deals, introduce new brands, and ensure compliance with all operational regulations.
You will also be responsible for refining our organizational structure to enhance efficiency, continuously improving processes such as menu changes, inductions, and training, and fostering a culture of customer excellence in restaurant and kitchen operations. Additionally, you will collaborate with key support functions, including International Business Development, to plan strategically and ensure seamless operations throughout peak and low trading periods.
About You
You are a dynamic leader with proven experience in world-class restaurant environments, managing all aspects from sales and profitability to service standards, marketing, and team leadership. Passionate about hospitality, you bring enthusiasm, industry knowledge, and a strategic mindset to drive success. As a skilled communicator, you build trust with customers and stakeholders while coaching and developing high-performing teams. With a strong track record in shaping long-term strategic visions, you excel in adapting to growth and change by staying ahead of industry trends and leveraging insights to enhance customer experiences and restaurant performance.
About Us
As the world’s leading luxury retail emporium, we make the impossible possible, and our hospitality offer is evolving and expanding rapidly across our stores. We are a welcoming and close-knit family who are passionate about food and beverage and aim to craft dining experiences that are the highlight of our customers’ visits.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
In return for your hard work, you’ll benefit from a competitive annual salary with an excellent benefits package, including a company bonus, generous company pension scheme, 33 days holiday (including Bank Holidays) and your birthday off, up to 33% in-store discount and a season ticket loan.
Uniquely You
While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods
Additional Information:
Time Type:
Permanent
Department:
Catering Office (Olga Bezborodova)
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What We Do
As many lives, generations, cultures and stories pass through our doors, our mission remains unchanged: to serve the needs and aspirations of our customers, to create new stories and bring moments of delight. Whomever they are and wherever they come from, our customers can always expect to be treated with grace, courtesy, and care. #TogetherHarrods
Open since 1834 by Charles Henry Harrod and now owned by Qatar Holding Authority, we are truly unique - a house of maisons, a modern atelier, a workshop of wonders, a convener, patron and celebrator of the world’s finest. Known around the world as one of the great luxury emporiums, we offer a transformative experience to customers who know that true value of exceptional goods and services lies beyond price. We are committed to excellence and artistry, inspired to reinvent and surprise, ensuring our position as a leader in the category.
Our people are our strength - their unique personalities and their desire to exceed expectations are what enables us to make the impossible possible for our customers.
Our customers are at the heart of our success. They’re the reason we exist, and we never forget it. And we’re always looking for new exceptional people who want to connect to them, to delight them and to become part of our story
