General Manager

Posted 25 Days Ago
Be an Early Applicant
Morrow, GA
Mid level
Hospitality
The Role
The General Manager is responsible for leading hotel operations, ensuring exceptional guest service, recruiting and training staff, managing budgets, and improving quality standards. They will model best practices, address challenges, and focus on business metrics to enhance guest experiences.
Summary Generated by Built In

Property Location:

6520 South Lee Street - Morrow, Georgia 30260

YOU BELONG AT DRURY HOTELS
Be valued for what you do and who you are ... and well compensated for all you accomplish.


Drury Hotels is family owned and operated. What started as a small family business in 1973 remains 100% family-owned and operated today. Of course, our family has grown since then, with 5,800 members and 150-and-growing hotels in 26 states. But our dedication to treating guests and team members like family has never wavered.

So Much More®

Award-winning -Ranked among Forbes' Best Midsize Employers (2024)

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

WHAT YOU CAN EXPECT FROM US

  • Incentives - This position is eligible for a semi-annual bonus based on hotel and company performance and also a quarterly bonus based on hotel service scores 

  • Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year

  • Health and well-being - Medical, dental, vision, prescription, life, disability, parental leave, and Team Member Assistance Program

  • Retirement - Company-matched 401(k)

  • Work-life-balance – Flexible scheduling, paid time off, hotel discounts, and free room nights

As experts in hotel operations creating memorable guest experiences, Drury Hotels Company’s General Managers support our vision, core values and goals by taking exceptional care of our team members who take exceptional care of our guests.

WHAT YOU WILL DO

Expect to be appreciated for who you are and recognized for what you do. Smiles included. As part of Drury Hotels Hotel Operations Leadership team, you will:

  • Provide expert leadership across all departments of the hotel taking the lead on providing exceptional guest service

  • Recruit, train, develop, and coach team members to excel in their career growth

  • Deliver on key business metrics of quality, service, profitability, and team

  • Assist in developing an annual operating budget and ensure the hotel meets and or exceeds expectations.

  • Role model quality assurance best practices each day with the team and consistently meet or exceed all measures

  • Apply strong critical thinking skills to adeptly navigate challenging situations, proactively address issues, and demonstrate commitment to continuous improvement

WHAT WE EXPECT OF YOU

  • Passion to serve others and exceed our guests’ expectations

  • Bachelor’s degree in hospitality, business, or related field preferred

  • Minimum of three-year supervisory experience with demonstrated leadership success. Hotel experience preferred

Rise. Shine. Work Happy.™

Apply Now.

The Company
St Louis, Missouri
2,360 Employees
On-site Workplace
Year Founded: 1773

What We Do

In this current market, jobs are abundant. Nearly everyone is hiring. But it’s finding a place where you belong that truly matters. At Drury Hotels, who you are and what you do makes a difference. We don’t see each other as colleagues; we are a family working together towards one common goal: to provide the best customer service in the hospitality industry. If you are really good at taking care of others and are looking for a career instead of a job, then Drury Hotels might be right for you. Join our team and grow happy!

Drury is your place to shine, to be heard and supported, and most importantly to be appreciated for what you do. You can expect So Much More™ from Drury Hotels.

We believe this is more than a paycheck. It’s:
• Health & well-being benefits
• Discounted and free rooms
• Team member assistance programs
• Bonuses for great service
• Flexibility for balancing life

Our Vision:
Our guests experience the spirit of great hospitality. We are their first choice as their home away from home. Every member of the team feels passion for their work, takes pride in the company, and demonstrates a sense of ownership. We create opportunities and make a difference in people’s lives. Our dedicated team is committed to the pursuit of excellence in all that we do.

Our Mission:
Our guests are our #1 priority, and we offer them more value for the dollar than our competitors. Our success depends on these factors:
· Quality that consistently exceeds guest expectations.
· Service that makes our guests feel welcome and at home.
· Teamwork demonstrated by team members who enjoy their jobs and are
committed to the long-term success of our family-owned business.
· Profitability which is the result of our mission and allows us to grow

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