General Manager

Overview: Collective Retreats

Life, above all, is meant to be a powerful experience lived to the utmost, enjoyed and shared with others. We believe that we have the opportunity to create something unique and better that connects us to each other and our surroundings. Come be part of our Collective Good!

Collective Retreats is a new, meaningful, way to travel. As the only international hospitality company that is a certified B Corp, Collected Retreats is committed to reshaping the luxury travel experience. We have a passion for the craft of hospitality and a shared appreciation for exploration, adventure, innovation and the outdoors,

Collective Beliefs: A Life in Service to Others | The Power of Experiences | Happiness in Simplicity | Connection is Rare & Wonderful 

Collective Qualities:  Empathy | Courage | Honesty & Integrity | Humility & Optimism | Innovation & Continuous Improvement 

Overview Role:

Concordia Eco Resort, a renowned ecological reserve nestled on the serene southeast coast of St. John, US Virgin Islands, seeks a passionate General Manager. As the General Manager, you will oversee all day-to-day operations, ensuring a seamless guest experience, fostering a positive work environment, and achieving financial objectives. With a focus on creating unforgettable experiences, you will lead the resort through a soft renovation process over the first couple months of operation. 

The ideal candidate is a dynamic leader with a unique blend of expertise in luxury hospitality and island operations. They possess a proven track record managing all facets of a boutique hotel – from front desk to finance – along with hands-on experience in general maintenance, and operations  Experience with hotel openings or renovations, along with a passion for sustainability is a plus.

If you're highly organized, approachable, and self-motivated, with a passion for people, travel, and the allure of island life,  join us as we redefine guest experiences in a new frontier of hospitality.

Responsibilities:

• Full ownership of hotel P&L including oversight of both achieving top line revenue targets and management of bottom line costs in order to achieve property GOP and EBITDA targets.
• Lead  the day to day management of  retreat operations, including oversight over front office, maintenance, housekeeping, food & beverage, and our activity partners 
• Oversee the entire on-site guest experience program and deliver exceptional levels of guest satisfaction, aligned with Collective Retreats objectives and standards, and on a consistent basis
• ​​Ensure the safe and efficient operation of all ranch facilities, equipment, and livestock.
• Plan and execute regular maintenance and repairs, preventing breakdowns and minimizing downtime.
• Implement sustainable practices to reduce the ranch's environmental impact and conserve resources.
• Drive on-site room and food & beverage revenue to meet and exceed budgeted goals
• Collaborate with Sales & Events team to maximize profit and overall satisfaction from our event partners and guests 
• Thoughtfully and effectively create and enhance partner relations, including the company's key relationships.
• Create new brand and property partnership to help drive additional revenue and guest satisfaction
• Work directly with Central Services  team to provide a seamless guest experience
• Develop and collaborate on training, and engagement initiatives with People & Culture team
• Create a service culture that holds team members and managers accountable 
• Work closely with Marketing, PR and Revenue Management team to unique promotions that drive social & digital engagement
• Manage selected third party vendors, contractors and suppliers

Desired Skills and Experience:

• Hard worker with a positive, can-do attitude. Flexible and willing to fill in various positions when needed, work long and sometimes erratic hours
• Willing to do “the heavy lifting” and handiwork as needed (minor repair and maintenance)
• Past experience in a new business or startup is highly desired. Strong interest in building a company (including new processes and systems) from the ground up. Comfortable managing through ambiguity and working with limited information
• Must have a passion for what we are building and the guest experience. This position is critical in delivering against our customer promise
• Past experience with a hotel opening or renovation overseeing construction and design
• 7+ years previous experience in the hotel industry with management positions and oversight over departments and teams. Background in Ranch operations a plus
• Proven track record of delivering exceptional guest experiences and high satisfaction levels
• Demonstrated ability to grow, manage and develop teams and retain talent
• Highly organized, detail-oriented and self-motivated with a proven ability to multi-task across multiple complex projects
• Approachable, presentable and professional
• Exceptional interpersonal and communication skills, both written and verbal
• Strong team player who is willing to go the extra mile to build the perfect locations for our guests in an adventurous outdoor setting

Requirements for Employment:

• Fluent in English
• Authorized to work in the U.S.
• Bachelor’s degree from a top tier university or equivalent experience
• Prior experience in leadership and hotel management and or camp/recreational management

Compensation & Perks:

• Competitive Compensation 
• Collective Retreats Company Equity (stock options)
• Accrued PTO, sick time, and monthly wellness stipend
• Healthcare, including medical, dental, and vision
• On-Site Housing 
• 401(k) retirement plan
• Friends and Family rate at all Collective Retreat locations

Collective Hotels & Retreats (CH&R) core belief is that life, above all, is meant to be a powerful experience lived to the utmost, enjoyed and shared with others. It is our responsibility to ensure that those experiences are created in an environment that is diverse, inclusive and equitable for all. We are committed to creating this environment for each other, our guests and our partners because we know that a sustainable and healthy environment is one that allows for access and opportunity for everyone. 

Collective Retreats is committed to creating an accessible environment and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].