General Manager

Who We Are:

Tripalink is a leading co-living and apartment rental platform that aims to redefine urban living. With a strong presence in major cities across the United States, we offer modern apartments designed to create a sense of community among residents.

As a fast-growing startup, we are committed to building a community that supports personal growth, celebrates diversity, and encourages excellence. Our team is dedicated to providing exceptional living experiences through cutting-edge technology and unparalleled customer service. If you're passionate about making a difference and eager to be part of a team that values creativity and teamwork, we invite you to explore our career opportunities and join us on our journey. See below for a summary for this position. Please note, job responsibilities may change from time to time based on business need.

As General Manager, you are expected to oversee the daily operations of the property and

manage your team appropriately. You are in charge of maintaining company policy and

procedure and improving the value of the community through various on-going responsibilities.

Such tasks include, but are not limited to, revenue management, leasing and marketing,

economic planning, maintenance, personnel management and resident and community

management. The General Manager is to show respect for their team and lead by example.

Tripalink takes pride in being fully invested in every job duty, down to the smallest detail.

No matter of someone’s position or superiority, everyone picks up trash.

Responsibilities:

• Oversee and direct leasing and marketing efforts to reach goal of 100% occupancy year after year.
• Direct the daily activities of safety, maintenance, leasing and marketing and upkeep of facilities.
• Ensure that all safety initiatives are adhered to and that safety guidelines are followed.
• Seek improvements in operations to meet and/or exceed financial and leasing goals and maximize Net Operating Income.
• Demonstrate and uphold a positive and professional approach towards the company, residents and their visitors, prospective residents, vendors, the University, and the public.
• Directly manage accounts payable by submitting purchase orders for goods and services and properly approving invoices while aligning with budget goals.
• Complete accounting month-end procedures. Analyze and produce monthly reports including variance reports, financial statements and summaries of receivables, occupancy, and traffic.
• Manage weekly payroll and securely keep track of employee files and personal information.
• Hold weekly staff meetings to address tasks, concerns, take suggestions and to implement new strategy.
• Maintain complete and accurate community files and records, including audits of lease files and ensuring all data has been input correctly into management software.
• Lead on-site maintenance and office team members successfully and respectfully.
• Ensure that entire staff complies with corporate procedures, Fair Housing laws and executes company policies and expectations.
• Continually analyze maintenance operations with attention to cost reduction. Keep accurate records regarding preventative maintenance, work orders, apartment refurbishment, vendor insurance, annual inspections, inventories and purchase orders.
• Interview, screen and hire new team members and train staff and new hires of all aspects of the property and its operations.
• Respond to promotional recommendations or disciplinary action of all team members and act accordingly. Coach, supervise, mentor, develop and be responsible for work performed by all on-site personnel.
• Continually inspect the property and delegate any work to be done to staff members or vendors. Constantly upgrade and maintain the properties curb appeal. Prepare periodic inventory of building contents and property condition. Notify supervisor of any major maintenance problems and recommend possible solutions.
• Participate in after hours on-call duties which may include after-hours and weekend emergencies, lockouts, fire alarms, etc.
• Act as a liaison between corporate team and property staff.
• Perform any other reasonable requests made by supervisor.

Requirements:

• Minimum 2years of relevant work experience. Experience in property management or student housing is preferred.
• Bachelor’s degree is required.
• Customer service, organization, creativity and sales skills are essential.
• Must be willing to work holidays and/or weekends for special events, when necessary.
• Must be available for the entire month of August and be available for overtime, as needed during “turn” season.
• Must manage and participate in after hours on-call responsibilities and be within a 25-minute drive to the assigned property
• Great ability to effectively use and navigate computers, tablets, social media and software, including Microsoft Office and property management software.
• Ability to prioritize, multitask, and manage a team.
• Must be willing to travel for company events, conferences, and to assist other properties.

What We Provide:

- Excellent Working Environment: Energetic, Ambitious, Passionate

- Great Team Experience

- Regular Team Building Activities

- Free Community Event Entrance

- Leadership Cultivation & Individual Development

- Networking & Resources from External Partners

- Opportunities of Rotation Among Departments & Locations

Diversity & Inclusion at Tripalink

Tripalink is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.

We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

Note on Pay Transparency:

Tripalink provides an estimate of the compensation for roles that may be hired as required by state regulations. This role may also qualify for annual incentive and/or comprehensive benefits. Compensation may vary based on (a) location, as Tripalink factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience.

Additionally, Tripalink leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Tripalink reserves the right to modify this information at any time, subject to applicable law.