Assistant General Manager

Who We Are:

Tripalink is a leading co-living and apartment rental platform that aims to redefine urban living. With a strong presence in major cities across the United States, we offer modern apartments designed to create a sense of community among residents.

As a fast-growing startup, we are committed to building a community that supports personal growth, celebrates diversity, and encourages excellence. Our team is dedicated to providing exceptional living experiences through cutting-edge technology and unparalleled customer service. If you're passionate about making a difference and eager to be part of a team that values creativity and teamwork, we invite you to explore our career opportunities and join us on our journey.

As Assistant General Manager, you are expected to provide support to the General Manager in

the daily operations of the property, maintaining policy and procedure and improving the value

of the community through various on-going responsibilities. These responsibilities include but

are not limited to, sales, leasing, resident relations, budgeting and reporting, property and staff

management, account management and rent collections, customer service, market research, and

administrative tasks. You are also directly responsible for the Community Assistant’s training,

scheduling and oversight. The Assistant GeneralManager is to show respect for their team and

display a positive and energetic demeanor. Tripalink pride in being fully invested in

every job duty, down to the smallest detail. No matter of someone’s position or superiority,

everyone picks up trash.

Responsibilities:

• Demonstrate and uphold a positive and professional approach towards the company, residents and their visitors, prospective residents, vendors, the University, and the public.
• Assist in directing the daily activities of safety, leasing and marketing and resident relations.
• Consistently achieve property occupancy goals by practicing company procedures and standards.
• Seek improvements in operations to meet and/or exceed financial and leasing goals and maximize Net Operating Income.
• Command leasing and marketing efforts to reach goal of 100% occupancy year after year.
• Participate in after hours on-call duties which may include after-hours and weekend emergencies, lockouts, fire alarms, etc.
• Maintain complete and accurate community files and records, including audits of lease files and ensuring all data has been input correctly into management software.
• Conduct weekly market studies and other reports to help develop better strategies and forecast for the future.
• Assists in giving leasing tours, answering phone calls and responding to emails effectively. Present the property and apartments to prospective residents, utilizes feature/benefit selling, closes the sale and completes follow-up.
• Maintain resident ledgers to ensure correct balances and aids in collection of rent, deposits, and other charges; minimizes delinquency through consistent follow-up, including phone calls, emails, notices, and personal visits.
• Support the General Manager in any disciplinary or promotional recommendations of all office personnel.
• Assist in ensuring that entire staff complies with corporate procedures, Fair Housing laws and company policy and expectations.
• Supports the General Manager in interviewing, screening and hiring new team members and train staff and new hires of all aspects of the property and its operations.
• Perform any other reasonable requests made by supervisor.

Requirements:

• Minimum 2 years of relevant work experience. Experience in property management or student housing is preferred.
• Bachelor’s degree is preferred.
• Customer service, organization, creativity and sales skills are essential.
• Must be willing to work holidays and/or weekends for special events, when necessary.
• Must be available for the entire month of August and be available for overtime, as needed during “turn” season.
• Must participate in after hours on-call responsibilities and be within a 25-minute drive to the assigned property
• Great ability to effectively use and navigate computers, tablets, social media and software, including Microsoft Office and property management software.
• Ability to prioritize, multitask, and manage a team.
• Must be willing to travel for company events, conferences, and to assist other properties.

What We Provide:

- Excellent Working Environment: Energetic, Ambitious, Passionate

- Great Team Experience

- Regular Team Building Activities

- Free Community Event Entrance

- Leadership Cultivation & Individual Development

- Networking & Resources from External Partners

- Opportunities of Rotation Among Departments & Locations

Diversity & Inclusion at Tripalink

Tripalink is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.

We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

Note on Pay Transparency:

Tripalink provides an estimate of the compensation for roles that may be hired as required by state regulations. This role may also qualify for annual incentive and/or comprehensive benefits. Compensation may vary based on (a) location, as Tripalink factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience.

Additionally, Tripalink leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Tripalink reserves the right to modify this information at any time, subject to applicable law.