General Manager

Job Description

Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.

As a Wolt General Manager (GM) Finland, you will be accountable for your market and your market’s P&L as well as ensuring close collaboration and alignment across the different global teams that are supporting your market (operations, support, marketing, legal, comms, etc). While our global teams ensure we have a strong, efficient and scalable core, your main mission is to drive capital efficient growth and improve profitability of your market by leading our various commercial teams and being the company’s most senior executive on the ground.

• You will set the vision for the growth of your market, develop and execute strategies to accelerate market penetration, drive user acquisition, and increase order volume. You will identify emerging trends and opportunities that will allow us to continue growing the market and stay ahead of the competition. 
• You will lead our various commercial teams across Restaurants, New Verticals, Drive, Ads as well as potential new business lines Wolt launches in your market. You will lead our efforts to have the broadest and most in-depth selection in the market while ensuring healthy unit economics by negotiating healthy commission levels and investments in promos and ads.
• As the most senior executive in your market, you will open doors and build relationships with the biggest local players in your market. You will cultivate strong relationships with merchants and other strategic partners (such as local banks, telco companies, airlines, etc,.) to expand our network and enhance our offerings. You will negotiate partnerships and contracts to deliver exclusive deals and promotions that delight our customers. 
• You will champion customer experience of your market, proactively addressing feedback and resolving issues to exceed expectations. You will follow your market NPS and customer insights closely and monitor end-to-end operations from order placement to delivery. If something doesn’t work in your market, it’s your responsibility to flag it and collaborate with our teams to ensure seamless execution and exceptional customer experience. You will leverage customer insights to improve our product offering and drive customer loyalty across all our core audiences.
• You ensure that we continue to operate as one Wolt, encouraging collaboration between different teams. You will participate in key hiring decisions for roles that support your market, run the country monthly business reviews and all hands meetings, inspire and empower our teams to achieve ambitious goals and deliver outstanding results. You drive energy to win your market into the organization by demanding velocity, setting the bar for excellence and determining what to focus on.
• You will ensure we have a welcoming office environment for our team members that meets their needs and ensure high office attendance within your team, including by leading by example. You will work with our People team to create meaningful engagements around holidays, key events, and development sessions with external speakers. 
• As Wolt’s most senior executive on the ground, you will be the spokesperson of Wolt in your local market, representing Wolt in media, conferences and key regulatory engagements. You will work with our Communications team to continually elevate Wolt's brand and drive positive customer sentiment as well as position Wolt as an employer of choice.

Qualifications

• A proven track record developing and executing commercial strategies and leading commercial teams

• Experience in owning and managing a P&L 

• Strong leadership skills and ability to drive team engagement and collaboration

• Experience in hiring and motivating brilliant individuals

• Structured way of working and strong prioritization skills

• An analytical and strategic mindset with an ability to make data-driven decisions

• Ability to communicate clearly and concisely both verbally and in writing

• Great interpersonal skills and ability to influence senior internal and external stakeholders

• High energy and drive, enjoy working in fast-paced environments

• Fluent in English and Finnish

Additional Information

We're excited about your interest in joining our team! Please note, we're on a summer break, so responses may take 2-3 weeks. We appreciate your patience and can't wait to connect with you soon!

If you have any further questions about the position, you can send your enquiries to: Karolina Olesinska, TA Partner ([email protected]). 

Please note that we do not accept applications coming in via email. Please submit your application via our job portal.