General Manager
PANERA CAFE GENERAL MANAGER
Want to work in a place where you can learn, laugh, be supported, be yourself, reach your goals—and help others do the same? If so, then Panera is for you. We do everything possible to earn your trust and help you succeed—every day, in every way. Come join the fun!
Panera Perks:
- Competitive pay
- Eligible for a quarterly bonus
- Free Meals on shifts
- Career Growth Opportunities
- Paid vacation & holidays for full-time team members
- Medical, dental, vision, life insurance & 401(k) with match available
Are you friendly, motivated, and hard-working? Up for a challenge? Ready to grow? If so, you’ll thrive on our team.
Our General Managers are the heart of Panera.
As a Panera General Manager, you help lead an amazing team and a popular neighborhood bakery-cafe to success. You own ultimate accountability for the success of your bakery-cafe by making key decisions and solving problems. You make the Warmth, Belonging, Growth, and Trust of Panera a reality with your team.
As a Panera General Manager, your responsibilities include among others to:
- Build our culture of Warmth, Belonging, Growth, and Trust.
- Be an ambassador of our Guiding Values and Behaviors:
- Warmth for guests: Making people smile
- Bold thoughts, brave actions: Learning, growing, and taking risks
- Own it: Finding solutions and taking initiative
- Win together: Working (and winning) as a team
- Inspire and celebrate: Having fun and celebrating success
- Rooted in respect: Seeing the best in others
- Ensure extraordinary guest experiences.
- Make sure every customer is delighted by the quality of our food, service, staff, and safety measures.
- Build customer relationships that lead to long-term, loyal patrons.
- Own all aspects of leading, managing, and developing your team.
- Plan and manage staffing needs, shift scheduling, people development, career development, and succession planning.
- Lead your cafe through ongoing training, including people development, coaching, planning and prioritization, and creative problem solving.
- Hire and train new team members, and keep your team motivated, energized, and engaged.
- Manage team performance to ensure your cafe’s goals and quality standards are met, while ensuring extraordinary customer service.
- Build subject matter experts within your cafe by coaching your managers and associates on certain responsibilities and then delegating those responsiblities to them.
- Recognize and celebrate individual and team achievements.
- Own the consistent delivery of high-quality operations and service.
- Make sure Panera’s standards of excellence are always maintained—and continually improved—at your bakery-cafe.
- Upgrade operations as needed.
- Motivate your team to meet (and exceed) your bakery-cafe's goals.
- Adhere to cafe systems and processes to accomplish day-to-day operations.
- Follow company policies and procedures and comply with all state and federal regulations.
- Coach team members to ensure the cafe adheres to operational standards.
- Ensure food safety standards are fully maintained.
- Ensure a healthy and safe culture and workplace for your team.
- Grow sales and maximize profitability.
- Execute company and cafe strategies for sales growth and flow-through.
- Manage associate labor to support and drive cafe profitability.
- Maintain cafe costs and inventory.
This opportunity is for you if:
- You enjoy people and have great communication skills.
- You like the hustle and bustle of the hospitality industry.
- You want to lead a fun, energized team that works hard and laughs often.
- You can keep cool under pressure and deal with multiple types of people in a calm and fair manner.
- You can work flexible hours, including nights and weekends.
- You’re committed to, and experienced with, health and food safety.
- You want to have a positive impact on your customers and community.
- You meet these requirements:
- Three years management experience (preferred)
- Proven ability to direct, motivate, coach, and develop others in a fast-paced environment
- Proven ability to drive positive results
- Proven ability to run great shifts
- Demonstrated understanding of the business
- ServSafe certification
- At least 18 years of age
Growth Opportunities at Panera:
- A Path to Success: Our General Managers can continue their career growth by pursuing our Operating Partner Program. While you’re helping your team reach their goals, we’ll help you meet yours.
- Skills and Training: At Panera, you’ll build skills you can use anywhere. Our training can help you succeed in your career—and your life.
- Nationwide Opportunities: We open about 100 new cafes each year—so you’ll have plenty of chances to move or grow with us.
Around here, every day starts with a fresh batch of bread and a thousand possibilities.
Get ready to rise.
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Equal Opportunity Employer and Affirmative-Action Employer
600882 Richmond, VA - West Broad Street
What We Do
Panera began in 1987 as St. Louis Bread Company, a humble community bakery founded with a sourdough starter from San Francisco and a dream of putting a loaf of bread in every arm. While our business has expanded well beyond St. Louis since then, that same sourdough starter is still used in our iconic sourdough bread and the craft of baking bread fresh each day remains at the heart of Panera Bread. Each day, our trained bakers fill our bakery shelves with delicious freshly baked cookies, pastries, bagels, and a range of breads from focaccia to classic baguettes.
We believe in serving delicious, freshly prepared, clean food made with carefully selected ingredients that we are proud to serve our own families. Our menu, crafted by chefs and bakers, features classic, comforting dishes, each with an intriguing twist.
We respect our planet and take measures to lessen our impacts. We believe in treating people with warmth, kindness, and respect, whether it’s a guest in our cafe or one of our associates. And we believe in helping our local communities, especially in times of need.
We’re also focused on improving quality and convenience. With investments in technology and operations, we offer omni-channel access to your Panera favorites – like mobile ordering, catering, and Rapid Pick-Up® for to-go orders, Curbside pick-up and delivery – all designed to make things easier for our guests.
Today, Panera operates as both Panera Bread® or Saint Louis Bread Co St. Louis Bread Company in 48 states, the District of Columbia and Canada.
Panera Bread is privately held by JAB Holding Company. Panera Bread is part of Panera Brands, one of the largest fast-casual restaurant platforms in the U.S., comprised of Panera Bread®, Caribou Coffee® and Einstein Bros.® Bagels.
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