General Manager (Sur La Table)

Posted 19 Days Ago
Be an Early Applicant
Raleigh, NC
1-3 Years Experience
Retail
The Role
The General Manager at Sur La Table is responsible for driving retail and culinary business results by managing store operations, staffing, and performance management. This role includes enhancing customer service, training employees, increasing sales, analyzing business trends, and ensuring adherence to company policies and operational procedures.
Summary Generated by Built In

With over 50 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food.


The General Manager contributes to the success of a Sur La Table store by inspiring customers on all points of their culinary journey. The General Manager blends business acumen and operational knowledge to drive retail and culinary business results while building a high-performing team. This role uses discretion in assigning duties to employees and in employment decisions and is accountable for the achievement of sales goals, store operations, staffing and performance management of all store employees. The General Manager reports to the District Manager.


JOB DUTIES AND RESPONSIBILITIES:

Models and directs employees to ensure customer service standards are met.

Creates an environment where employees are informed and capable by directing training activities for all retail and culinary employees.

Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to employees, maintained and consistently followed.

Manages the complete operations of the store. Ensures employees are effective at executing corporate initiatives in a timely, efficient and resource-wise manner. Delegates tasks appropriately and holds team accountable.

Proactively monitors and manages store staffing levels according to retail and culinary censuses and fluctuations in seasonal business needs.

Maintains an active performance development process. Provides coaching in the moment and performance feedback to employees. Conducts formal performance reviews.

Seeks opportunities to increase topline sales. Challenges and inspires employees to achieve and execute sales driving initiatives.

Analyzes and measures retail and culinary business trends. Develops and implements plans to drive topline sales, profitability and culinary revenue.

Completes the store schedule optimizing allocated hours to meet retail and culinary goals.

Stays informed by maintaining product knowledge, accesses available training and seeks out additional resources when necessary.

Ensures the accuracy and integrity of employee information including, but not limited to, Time and Attendance records and personal data.

Manages inventory, controls shrink, retail supply and culinary expenses.

Appropriately partners with District Manager, HQ Retail Operations, Human Resources and other departments as needed or necessary.

Ensures adherence to applicable wage and hour laws. Accurately records time worked according to SLT policy.

Demonstrates exceptional verbal and written communication skills with employees, customers, field management and corporate office.

Additional responsibilities as assigned by District Manager or HQ.


ESSENTIAL FUNCTIONS:

Ability to communicate verbally and work cooperatively with employees and customers.

Ability to remain in a stationary position for up to 3 hours at a time.

Ability to move about the store coaching and directing employees; selling to customers and retrieving merchandise from stockroom or sales floor.

Ability to grab, reach, push, pull, bend, stoop, kneel and crouch in order to retrieve and replenish merchandise.

Ability to work a varied schedule to observe employees and customers at different times of the day, week and year.

Ability to ascend/descend ladders in order to retrieve and/or move merchandise.

Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse in order to accomplish work.

Regular and predictable attendance.

Ability to lift and/or move merchandise weighing up to 35 lbs.


EXPERIENCE AND REQUIRED QUALIFICATIONS:

3-5 Years of progressively responsible retail management experience. Prior experience as a Sur La Table Store Manager, preferred.

Experience driving sales and motivating high performing sales teams.

Experience training others and holding teams accountable.

Experience leading and coaching teams of varied specialists.

Proven financial management skills.

Food Handler or Food Manager Certification.

Proficient in POS systems.

Familiarity with MS Office Suite (Word, Excel, Outlook).


Sur La Table Core Competencies for Everyone:

Focus on the Customer: You inspire and delight your customers.

Be Genuine: Your communication style is respectful, effective and sincere.

Make the Right Call: You effectively blend knowledge, experience, wisdom & decisive action.

Take Ownership: You are committed, responsible and provide solutions.

Achieve Results: You meet and exceed goals and expectations.

 

Sur La Table Leadership Competencies for People Managers:

Develop People: You never compromise on people.

Lead the Way: You influence positive outcomes.

Facilitate Success: Your team is motivated, engaged and accomplished.


This job description represents a summary of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, may be part of the job. This job description is not an employment agreement or contract. Sur La Table has the exclusive right to alter this job description at any time without notice.


 

CSC Generation Holdings family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.


CSC Generation Holdings family of brands is committed to the full inclusion of all qualified individuals. As part of this commitment, CSC Generation will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please contact [email protected].

The Company
HQ: Lincolnshire, IL
703 Employees
On-site Workplace
Year Founded: 1963

What We Do

Share our vision Shape your future

For over 50 years, LTD has been committed to selling top-quality merchandise at a tremendous value. LTD is a leading eCommerce business and catalog retailer. We are committed to selling top-quality merchandise at tremendous prices. From our humble beginnings as a small mail-order businesses, LTD has grown to become one of the country's premier merchandisers and we are proud to say we remain a privately-held company focused on one premise: satisfy our customers with unique, high-quality products at a great value.

As we've grown to serve customers throughout America, we've also expanded our product offerings to include today's latest fashions, trendiest home goods, unique gifts, the hottest new toys and so much more.

In order to keep our product line fresh and exciting, our merchandising staff searches globally for outstanding products at incredibly low prices that will exceed our customers'​ expectations. With a state-of-the-art distribution mega-center centrally located in Aurora, IL, and our company headquarters in Bannockburn, IL, we are able to provide not only fantastic products but exceptional service to our ever-increasing customer base.

We pride ourselves on providing a customized buying experience and the convenience of one-stop shopping online at www.ltdcommodities.com and www.lakeside.com.

Jobs at Similar Companies

Grocery TV Logo Grocery TV

District Manager - Pittsburgh, PA

AdTech • Digital Media • Hardware • Marketing Tech • Retail • Software
Easy Apply
Remote
Pittsburgh, PA, USA
45 Employees

Optimum Logo Optimum

Network Engineer

AdTech • Digital Media • Internet of Things • Marketing Tech • Mobile • Retail • Software
Hybrid
Hendersonville, NC, USA
9000 Employees

Sandbox VR Logo Sandbox VR

Software Engineer

Events • Gaming • News + Entertainment • Retail • Virtual Reality
Hong Kong
1000 Employees

Similar Companies Hiring

Sandbox VR Thumbnail
Virtual Reality • Retail • News + Entertainment • Gaming • Events
US
1000 Employees
Optimum Thumbnail
Software • Retail • Mobile • Marketing Tech • Internet of Things • Digital Media • AdTech
Long Island City, NY
9000 Employees
Grocery TV Thumbnail
Software • Retail • Marketing Tech • Hardware • Digital Media • AdTech
Austin, TX
45 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account