Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.
Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
Team: Retail Management, Coach Korea
Title: Multi Store Manager (Store HC)
Reports to: Area Manager, Retail Management, Coach Korea
Primary Purpose of Multi Store Manager
The Multi Store Manager is directly accountable for the performance and execution quality of a cluster of stores. This role brings Area Manager strategy to life through strong store leadership, visual execution, and Lite / Micro Training.
Key Responsibilities
Store Cluster Performance Ownership
- Own sales, KPIs, and operational performance across assigned store cluster
- Drive consistent execution standards while adapting to individual store needs
Store Leadership & People Development
- Lead and coach Store Managers and key store leaders
- Build leadership capability and readiness within the store organization
- Recruits, onboards, and develops Store Managers and key in‑store leaders, executing people strategy at store‑cluster level
- Delegates responsibilities effectively to build ownership, accountability, and operational efficiency
- Identifies individual potential and capability gaps within store teams and delivers hands‑on coaching, training, and feedback
- Inspires and motivates teams to foster high engagement, cohesion, and talent retention
- Provides structured people insights and development needs back to Area Manager
Merchandising Execution
- Executes the defined product mix at store level, translating strategy into effective in‑store selling and display execution.
- Ensures inventory accuracy and execution discipline to support sell‑through and operational efficiency.
- Develops store teams’ product knowledge and competitive awareness to strengthen selling capability.
- Collects and shares customer response and execution feedback with Area Manager.
Visual Merchandising Execution
- Executes VM and Training in stores, evaluates effectiveness through sales and customer experience, and improves execution quality.
- Evaluate VM outcomes based on sales and customer experience
Training & Field Insight
- Lead collaboration for training based on store-level needs
- Provide decision-ready field insights to Area Manager
Core Competencies
- Strong multi-store execution leadership
- Hands-on coaching and people development capability
- Results-driven and detail-oriented mindset
- Clear communication and structured problem solving
Skills Required
- Courage (provide direct, actionable feedback)
- Creativity (generate unique ideas and contribute in brainstorming)
- Customer Focus (meet customer expectations and build relationships)
- Dealing with Ambiguity (adapt to change and act without full information)
- Drive for Results (consistently exceed goals and push for results)
- Interpersonal Savvy (build rapport and manage high-tension situations)
- Learning on the Fly (quickly learn and experiment to find solutions)
- Strategic Agility (anticipate trends and create competitive strategies)
- Developing Direct Reports and Others (create development plans and coach)
- Building Effective Teams (foster team morale and accountability)
What the Team is Saying
Tapestry - Coach and Kate Spade Compensation & Benefits Highlights
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Parental & Family Support — Paid parental leave for eligible full‑time employees, adoption assistance, backup child and adult care, and a phased return‑to‑work program are front‑and‑center. Family‑building support and a global standard for self‑care, parental leave, and family care indicate a sustained focus on caregivers.
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Wellbeing & Lifestyle Benefits — Flex Fridays, wellness days, hybrid/flexible work for many corporate roles, volunteer time off, and mental‑health resources are emphasized. Substantial cross‑brand merchandise discounts and recognition for mental wellbeing round out the lifestyle offering.
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Retirement Support — A 401(k) savings plan with company matching is a core benefit, with recent materials also noting a Roth 401(k) option. These elements signal ongoing investment in long‑term financial security.
Tapestry - Coach and Kate Spade Insights
What We Do
A tapestry is made of many threads woven into one story. So are we. Our global house of brands unites the magic of Coach and Kate Spade New York. By intertwining different people and ideas, we push ourselves in our work, pull out the unexpected in what we create, and expand the bounds of possibility. Our brands were created by dreamers who were determined to turn ideas into icons and, with passion, made it happen. We’ve grown by finding people similarly dedicated to the dream all over the world. We hold ourselves to high standards in every material, process, and person that plays a part in our work, and we embrace difference by design because diverse perspectives are at the heart of creativity. We find brilliance in the intersections—of beauty and function, of heritage and innovation, of accessibility and aspiration—which is how we break through with magic and logic in our culture and our craft. The result is that we stand taller together. Tapestry elevates the best in our people and brands. We use our collective strengths to move our customers and empower our communities, to make the fashion industry sustainable, and to build a house that’s equitable, inclusive, and diverse. Individually, our brands are iconic. Together, we can stretch what’s possible.
Why Work With Us
We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible. At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed.
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Tapestry - Coach and Kate Spade Teams
Tapestry - Coach and Kate Spade Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
