General Manager & Programming Lead, House of Sound – Bose Luxury (McIntosh & Sonus faber)

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Manhattan, New York, NY, USA
Hybrid
120K-164K Annually
Senior level
Automotive • eCommerce • Hardware • Music • Retail • Software • Wearables
We believe sound is the most powerful force on earth.
The Role
Lead operations, programming, and guest experience for Bose Luxury's House of Sound. Manage facility upkeep, vendor relationships, hospitality staff, and VIP visits; develop cultural partnerships and events; drive brand storytelling and sales enablement; coordinate cross-functional teams and track performance to optimize programming and visitor engagement.
Summary Generated by Built In

At Bose Corporation, we believe sound is the most powerful force on earth — and for over 60 years, we have been a company built on innovation, excellence, and independence. Privately owned, fiercely customer-focused, and driven by our values, we continue to lead industries and transform lives through sound. 

  

Today, Bose Corporation is entering an exciting new era. Across multiple global Business Units and Global Functions, we are shaping the future of audio technology, automotive, luxury, and premium experiences. We invite you to join us in this transformation. 

Job Description

House of Sound is the flagship expression of Bose Luxury—a living, immersive environment where sound, design, and culture come together to define a new standard for luxury audio. 
 
More than a showroom, House of Sound is a brand beacon and cultural platform—designed to attract new luxury audiences, inspire desire, and demonstrate the emotional and experiential power of McIntosh and Sonus faber. 
 
The General Manager & Programming lead is responsible for operating, curating, and elevating this space—ensuring that it delivers exceptional daily experiences while also establishing House of Sound as a relevant destination within the luxury and cultural landscape of New York City. 
 
This role blends operational excellence, cultural programming, and client experience—ensuring the House is both flawlessly run and continuously evolving. 

Roles & Responsibilities 

House of Sound Operations & Facility Excellence 
- Coordinate with Bose Facilities to maintain functionality, aesthetics, and operational readiness 
- Ensure luxury-level standards across presentation, cleanliness, and systems 
- Manage vendors, maintenance, and day-to-day operations 
 
Programming, Cultural Partnerships & Brand Elevation 
- Develop and manage a dynamic programming calendar 
- Recruit tastemakers, cultural leaders, and luxury partners 
- Establish House of Sound as a destination within NYC luxury ecosystem 
 
Guest Experience, Hospitality & Listening Excellence 
- Oversee hospitality team and guest journey 
- Coordinate audio / training specialists to deliver exceptional demos 
- Ensure high-quality, emotionally engaging listening experiences 
 
Brand Environment & Spatial Storytelling 
- Develop brand-specific and cross-brand environments 
- Partner with Creative to evolve spatial storytelling 
- Recruit partners to enhance aesthetics and functionality 
 
Client Engagement, Tours & Sales Enablement 
- Host VIP visits, tours, and demonstrations 
- Support dealer-led sales through high-quality experiences 
- Create environments that drive desire and conversion 
 
External Representation & Brand Ambassadorship 
- Build relationships across luxury, design, and cultural communities 
- Represent House of Sound at external events and experiences 
- Extend brand presence beyond the physical space 
 
Cross-Functional Coordination 
- Partner with Product & Property Marketing, Activation, Training, and Creative 
- Ensure alignment, planning, and execution across all initiatives 
 
Performance Tracking & Optimization 
- Track event effectiveness, guest engagement, and sales influence 
- Identify opportunities to improve programming and experience 

Experience & Skills 

- 8–12+ years in luxury retail, hospitality, experiential, or cultural programming 
- Experience managing high-end spaces and event programming 
- Strong network or ability to engage tastemakers and partners 
- Experience delivering VIP client experiences 
- Strong operational and leadership capabilities 

#LI-SS1

At Bose, you're inspired to be and do your best and are rewarded for your unique talents! Our compensation is thoughtfully tailored to your skills, experience, education, and location, and goes beyond base salary. The hiring range for this position in the primary work location of New York, New York is: $119,500-$164,350.The hiring range for other Bose work locations may vary. In addition to competitive base pay we offer rewards including bonus programs, comprehensive health and welfare benefits, a 401(k) plan, plus exclusive perks designed to support your wellbeing, and a generous employee discount where you can immerse yourself in our products and experiences. We are a proudly independent company—driven by purpose, guided by our values, and united by a belief in the power of sound. As the world leader in audio experiences, we’re creating what’s next—pushing boundaries and delivering transformative sound experiences for people everywhere. Join us and make your next career move a mic-drop. Let’s Make Waves.

‎

Skills Required

  • 8-12+ years in luxury retail, hospitality, experiential, or cultural programming
  • Experience managing high-end spaces and event programming
  • Strong network or ability to engage tastemakers and partners
  • Experience delivering VIP client experiences
  • Strong operational and leadership capabilities

What the Team is Saying

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Bose Compensation & Benefits Highlights

  • Healthcare Strength — Health coverage includes medical, dental, vision, pharmacy, mental-health support, employee assistance programs, wellbeing apps, and a 24/7 nurse line. Coverage extends to dependents, aligning with a comprehensive healthcare offering.
  • Retirement Support — Retirement offerings include a 401(k) with employer match plus a Core Contribution plan, alongside disability and life insurance. Some roles or tenures are noted to have defined-benefit pension coverage, considered particularly valuable for longer-term employees.
  • Wellbeing & Lifestyle Benefits — Benefits feature paid time off, hybrid work for many roles, education assistance, volunteer time, and notable employee product discounts. The product-purchase program is frequently highlighted as a standout perk.

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The Company
HQ: Framingham, MA
2,900 Employees
Year Founded: 1964

What We Do

At Bose Corporation, we’re powered by our legendary brands — Bose, McIntosh, and Sonus faber — bringing together more than 175 years of combined technical expertise, craftsmanship and artistry. Founded by Dr. Amar Bose, our company is driven by purpose and devoted to advancing what’s possible in audio — creating transformative experiences in the home, on the go, and on the road.

Why Work With Us

At Bose Corp., we’re united by a simple belief: sound is the most powerful force on earth. It moves us, focuses us, connects us. It’s why we exist to invent—advancing science and art—to deliver transformative experiences. Join us to invent what’s next—and unleash the power of sound, together. Let’s Make Waves.

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