General Manager – LATAM Operations (Telecom, VoIP & Cloud Services)
Location: Bogotá, Colombia
Position: On-site, Full-Time
Job Overview
We are seeking an experienced General Manager to lead our Latin America (LATAM) office. This executive role encompasses overseeing daily operations, managing human resources functions, leading the team, and cultivating an organizational culture that aligns with our company's values and business objectives. The position requires working on-site and involves a mix of responsibilities in both Human Resources and administrative functions.
The ideal candidate will bring a strong background in the telecommunications, internet, and VoIP phone services industry, including familiarity with SIP (Session Initiation Protocol), as they will play a key role in aligning our technical and operational goals. The individual must be instrumental in building and sustaining a high-performance team dedicated to achieving operational excellence.Key Responsibilities
Leadership & Operations
- Serve as the senior leader for LATAM operations, reporting directly to U.S. executive leadership.
- Oversee daily office operations, ensuring efficient workflows and team alignment.
- Implement, monitor, and enhance operational processes and key performance indicators (KPIs).
- Ensure compliance with local labor laws and regulations.
- Lead all HR functions, including recruitment, onboarding, performance management, and offboarding.
- Conduct interviews, make hiring decisions, and manage employee terminations when necessary.
- Administer quarterly performance reviews and recommend salary adjustments or promotions.
- Handle employee grievances, disciplinary actions, and conflict resolution.
- Foster a positive, inclusive, and high-performing work culture.
- Build and maintain an office culture that reflects the company's mission and values.
- Promote employee engagement, training, development, and retention initiatives.
- Lead by example to create a work environment that motivates and inspires staff.
- Organize team building and culture-driven events.
- Serve as the liaison between the LATAM team and U.S. headquarters.
- Provide regular reports and updates to executive leadership on operations, staff performance, and office needs.
- Coordinate closely with all departments to ensure cohesive operations.
- Familiarity with U.S. work culture, time zones, communication standards, and accountability practices is required.
- Bachelor’s degree in business administration, Management, Human Resources, or a related field.
- Minimum of 5 years in an operations or general management role, preferably within the telecommunications or tech services industry.
- Proven experience in managing teams, overseeing HR processes, and driving organizational growth.
- Valid U.S. visa is required.
- Fluency in English and Spanish is required; proficiency in Portuguese is a plus.
- Strong leadership, communication, and interpersonal skills.
- Comprehensive understanding of LATAM labor laws, HR best practices, and business operations.
- Ability to work on-site and lead in a fast-paced, dynamic environment.
- Experience scaling remote or hybrid teams.
- Prior experience establishing new offices or operations.
- Strong background in the telecommunications, internet, and VoIP phone services industry is highly preferred. Candidates must demonstrate a solid understanding of the operational challenges and best practices within this sector.
Paid Time Off (PTO):
- 1 PTO day per quarter and 2 PTO days in the final quarter, totaling 5 PTO days per year.
- New Year's Day
- Good Friday
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
- Excellence Fund: $6,000 USD award vested after completing 2 years of service.
- Renewable annually for consistent high performance.
- Funds can be withdrawn after 5 years of continuous employment.
- Holiday cash back gifts
- Recognition awards
- Health insurance for LATAM-based employees
Top Skills
What We Do
The Entrepreneur Cooperative (ECo) is a vibrant, member-driven community designed for entrepreneurs at every stage of their journey. ECo aims to empower its members through shared experiences, resources, and meaningful connections. At the heart of ECo is the belief in collective growth—where members actively participate in governance, decision-making, and the strategic direction of the cooperative.
ECo provides a platform for entrepreneurs to exchange ideas, collaborate on projects, and access a wide range of educational content focusing on critical aspects of entrepreneurship such as board management, investor relations, and scaling strategies. ECo is poised to redefine entrepreneurial collaboration, offering an inclusive space for founders to thrive.
Communication and collaboration are facilitated through various channels, including Slack for real-time discussions and a dedicated listserv for announcements, events, and deal flow opportunities. ECo also emphasizes the importance of in-person connections, with regular events and meetups organized across different geographies.
ECo's subgroups cover a broad spectrum of interests and industries, from real estate to health and wellness, AI experimentation, and beyond, ensuring that every member finds their niche within the community. These subgroups provide focused forums for discussion, learning, and networking, catering to the diverse needs and passions of ECo members.
