General Manager | Healthcare

Posted 2 Days Ago
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New York City, NY
In-Office
250K-350K
Senior level
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Real Estate
EliseAI is a conversational AI startup based in New York City, using machine learning to automate business conversations
The Role
The General Manager will be responsible for the P&L of the healthcare unit, leading strategy, sales, product development, and team management to establish EliseAI's market position.
Summary Generated by Built In

About EliseAI

At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be.
By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.

  • Healthcare: We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork.

  • Housing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place.

With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $250 million Series E round led by Andreessen Horowitz to accelerate this mission.

About The Role

As the General Manager for the Healthcare team, you’ll be the P&L owner for a high-growth “startup within a startup.” You will own every aspect of building and scaling the healthcare unit — from defining market strategy and driving sales, to shaping the product roadmap and ensuring operational excellence.

You’ll lead a small but growing high-performing team and work closely with our executive leadership to position EliseAI as a market leader in healthcare automation. This is a hands-on, entrepreneurial role where you will both set vision and roll up your sleeves to execute.

Key Responsibilities

Strategy & Growth

  • Define and execute the strategic roadmap for the healthcare unit, including market selection, positioning, and go-to-market priorities

  • Own the P&L for the healthcare business, managing revenue, costs, and overall profitability

  • Identify new market opportunities, validate business cases, and prioritize high-impact initiatives

Sales & Customer Engagement

  • Actively participate in key sales efforts, from prospecting to closing deals, alongside our sales team

  • Build strong relationships with customers, deeply understanding their workflows and validating product/feature ideas

  • Represent EliseAI at industry events, conferences, and key client meetings

Product & Operations

  • Collaborate with engineering and product teams to design, build, and launch solutions that solve meaningful problems in healthcare

  • Partner with operations to ensure a seamless onboarding and support experience for customers

  • Set clear goals and metrics for product adoption, customer satisfaction, and retention

Team Leadership

  • Lead and develop a high-performing cross-functional team (currently under 25 members, with plans to grow significantly)

  • Foster a culture of accountability, urgency, and results

  • Attract and retain top-tier talent across all functions

Requirements

  • 8+ years of professional experience, including leadership roles at early-stage startups and in high-growth environments

  • Track record of managing a high-performing team and driving business results

  • Consulting background (MBB or similar) is a plus

  • Exposure to the healthcare industry is preferred, but not required

  • Technical background (degree in Computer Science, Engineering, or related field) is a plus

  • Strong operator with both strategic vision and hands-on execution skills

  • Relentless, resourceful, and comfortable with ambiguity

  • Willingness to work in person at our office 5 days a week

Why Join

Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn!) startup that’s scaling. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.

Benefits

In addition to the growth and impact you’ll have at EliseAI, we offer competitive salaries along with the following benefits:

  • Equity in the company in the form of stock options

  • Medical, Dental and Vision premiums covered at 100%

  • Fully paid parental leave

  • Commuter benefits

  • 401k benefits

  • Monthly fitness stipend

  • A collaborative in-office environment with an open floor plan, fully stocked kitchen, and company-paid lunch

  • Fun company social events through our Elise and the City program

  • Unlimited vacation and paid holidays

  • We'll cover relocation packages and make the move exciting, not painful!

Job Compensation Range

The salary range for this role is $250,000 - $350,000. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.

EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please note that employment with EliseAI is on an "at-will" basis, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [email protected]

What the Team is Saying

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Ryan St.Pierre
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David Berardi
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The Company
HQ: New York, NY
320 Employees
Year Founded: 2017

What We Do

EliseAI is a machine learning technology company based in New York City. Our mission is to improve life's most critical areas through AI automation.

Our state-of-the-art AI Assistant automates customer conversations across multiple channels to elevate customer service and improve the bottom line. Email, text, webchat, phone; we've built artificial intelligence that can respond to leads and customers 24/7 with accurate and helpful information. As of 2023, we’ve partnered with the top 200 property managers in America to automate leasing and increase access to housing.

We’re building a future of fully autonomous buildings and healthcare systems, similar to autonomous cars. Our technology takes on the repetitive, manual tasks that slow teams down, allowing them to monitor, decide, and act through AI. This reduces operational overhead while empowering people to focus on higher-value work.

Right now, we're in the process of expanding our offerings from the multifamily industry to encompass more industries, including healthcare. We're seeking candidates to join our fast-paced environment and tight-knit team committed to making a positive impact. Discover opportunities: https://www.eliseai.com/careers

Why Work With Us

We think big and build tech to create a positive impact on the world. You will have the chance to join a fast-paced environment and tight-knit team committed to making a positive impact with lots of opportunity to have a huge influence and build new products!

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EliseAI Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

We are a fully in-office company with a beautiful new office located at E 33rd Street and Park Ave. Our employees work in person 4-5 days per week.

Typical time on-site: Not Specified
Company Office Image
HQNew York, NY
Chicago
Boston, Massachusetts
San Francisco, California
Learn more

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