C.H. Robinson is currently seeking a General Manager for our office in Frankfurt. As a General Manager, you will provide oversight and have accountability for Talent Development, Commercial Growth, Product Development, Financial Management, and Operational Quality within your branch.
Furthermore, you will coordinate, manage, and execute sales and operations to achieve strategic business and financial objectives and align to enterprise vision and goals. You are responsible for strategic business planning to ensure that quality, growth, and efficiency goals are met.
We are looking for an individual with a strong operational mindset, someone who is results-driven, quality-focused, and capable of running a profitable and efficient business. The ideal candidate brings proven leadership experience and a hands-on approach to driving performance and continuous improvement.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consists of, but are not limited to, the following:
- Drive improved business decision making by utilizing analytics; identify analytic gaps and leverage organizational resources and both internal and external technology to help improve efficiency, productivity, and financial results
- Build, manage, and leverage internal relationships to ensure collaboration, capacity alignment, consistency, quality, issue resolution, process and/or service improvements and to maximize efficiencies and results
- Manage for annual workforce planning process, including forecasting resource needs, and partner with Talent Acquisition to establish a pipeline, recruit, select, and onboard qualified and diverse talent
- Oversee the financial performance of the branch
- Set overall volume and margin expectations for each product that is aligned to sales expectation, customer/carrier growth, and/or commercial growth
- Supervise expense management, including personnel-related costs (including overtime), T&E, and general administrative expenses
- Communicate strategic plan, financial results, team/office performance metrics, and adjustments to strategy to employees on a regular basis
- Monitor the invoicing process and lags in billing and/or payment, and identifies and implements process improvements to increase efficiency
- Direct team on customer-related business decisions, including strategies for ongoing investment in customer business, pricing, acceptable loss rates, etc.
- Seek opportunities to strengthen and maintain existing relationships with strategic customers. Analyze a defined set of customers’ businesses to identify strategic opportunities, manage challenges, and provide guidance to sales, account management, and operations teams
- Manage the performance and development of direct and indirect reports through both formal and informal performance management, coaching and feedback, mentoring and training and developmental tools
- Partner with legal and local counsel to oversee counteract management, negotiate, understand, and discuss contracts with customers/carriers (as required)
- Oversee and adhere to workplace conduct, risk management and compliance practices including regulatory compliance, responding to internal audit requests, and implementing process changes as necessary
- Ensure policies, practices and procedures are understood and followed by direct reports and customers
QUALIFICATIONS
Required:
- Minimum 5 years of people management experience in the industry
- Experience managing financials for a business segment
- Ability to understand and communicate financial metrics, including P & L
- Demonstrated success generating revenue or business growth in a client-facing role with sales, account management, or carrier management experience
- Broad market and industry knowledge
- Proficiency presenting to both internal and external audiences
- Demonstrated negotiation, collaboration, and influencing skills
Preferred:
- Experience managing cross-functional projects
- Proficient in Microsoft Office Suite of programs
- Values a diverse and inclusive work environment
Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
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What We Do
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With nearly $21 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multi-modal transportation management system and expertise, we use our information advantage to deliver smarter solutions for our more than 105,000 customers and 73,000 contract carriers. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we are also proud to contribute millions of dollars to support causes that matter to our company, our Foundation and our employees.
