General Manager, Claims

Who we are:

Nirvana is on a mission to harness the power of data to revolutionize commercial insurance and enable a safer world. We are bringing much-needed innovation into the legacy, trillion-dollar commercial insurance industry. We have developed cutting-edge predictive models that use real-time IoT data from billions of connected devices, allowing us to better understand and price risk. Our AI-driven platform fundamentally changes the way an insurance company operates with personalized risk scoring, faster underwriting, modernized claims, and proactive, data-driven insights to help customers prevent accidents.

We’ve already proven the scale—reaching well over $100 million in premiums and more than doubling year over year. Our data moat is growing exponentially with more than 20 billion miles of telematics data, leading to more predictive models and new insights into how we can better understand and reduce risk. Altogether, our loss ratio, efficiency, and customer experience are redefining what can be done in the industry.

With $170+ million raised, including an industry-leading Series C round in January 2025, we’re only accelerating our growth, with strong support from top-tier VCs including Lightspeed, General Catalyst, and Valor. Nirvana’s leadership team has previously helped scale multi-billion-dollar companies from scratch, including Samsara, Rubrik, and Flexport, and includes industry veterans from Hiscox, The Hartford, and RLI.

About the role:

In this role, you'll serve as General Manager of Nirvana's claims department, owning the full P&L and building this critical business unit from the ground up. You'll be responsible for driving top-line growth while managing costs to ensure profitable unit economics. Key responsibilities include designing claims workflows and automation in partnership with Product, implementing cutting-edge claims technology, establishing and achieving key performance metrics (settlement speed, customer satisfaction, loss ratios, expense ratios), building and scaling the claims organization, developing vendor partnerships for adjusters and repair networks, and creating processes that deliver exceptional customer experiences while optimizing profitability.

Accordingly, we're looking for a proven business leader who has successfully managed P&L responsibility, thrives in a high-growth environment, takes full ownership over business outcomes, and drives implementation with minimal oversight. Candidates should have excelled in general management roles at start-ups or demonstrated top quartile performance in management consulting, investment banking, or private equity roles with subsequent P&L ownership experience.

What you’ll do:

• Own and manage the full P&L for the claims department, including revenue optimization and cost management

• Drive intricate and time-critical projects, from strategy to real-world impact

• Set and achieve aggressive targets for both growth and profitability metrics

• Synthesize data to identify KPIs and trends that translate into actionable insights

• Implement advanced analytics / modeling (i.e. bottoms-up operating models, pricing, unit economics)

• Drive market research and competitive assessments

• Help diligence, negotiate, and implement transactions (i.e. vendors, partners, M&A)

• Build and lead a high-performing claims organization

• Effectively collaborate and communicate results and insights with executive team and board

About you:

• 12+ years of relevant work experience with at least 5+ years of P&L management experience

• Proven track record of managing both revenue growth and cost optimization to drive profitability

• Experience as a General Manager, VP/Director with P&L ownership, or founder at high-growth startups

• Demonstrated success building and scaling business units from 0-1

• Strong financial acumen with experience managing budgets, forecasting, and unit economics

• Experience implementing strategic and operational initiatives that drive measurable business impact

• Experience developing intricate financial models and using presentations to facilitate communication with senior stakeholders and board members

• Excellent communication skills to formulate and articulate contractual, technical, financial, and value points with partners and internal teams

• Successfully able to work in high-growth & dynamic start-up environments

• Prior experience in insurance, fintech, or regulated industries is a plus

• MBA and/or Founder experience is a plus

• Ability to work out of our SF office 3+ days/week

Benefits:

• Competitive salary & equity

• Medical, dental & vision insurance

• 401k with company match

• Unlimited PTO

• Hybrid-work environment

We set our salary ranges using compensation data from companies similar to our stage and size For this role, the estimated salary range for this position is $234,000 - $353,000. The actual base salary will vary depending on multiple factors unique to each candidate, including location, job-related knowledge, transferable skills, work experience and our assessment of your level during the interview process. Nirvana offers equity for all full-time employees, which is not included in the range listed above and will have an impact on your overall compensation.

Nirvana offers a wide range of best-in-class, comprehensive benefits including 100% employer paid healthcare plans, an up to 4% 401k match program, paid time off, parental leave, wellness reimbursement, work-from-home stipend and more.Nirvana is committed to building a diverse and inclusive workforce. If you’re interested in this role, but do not meet 100% of the qualifications listed above, we encourage you to apply. We'd like to consider you for this position and roles that may be a fit in the future.

Nirvana is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Nirvana considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.