Who We Are:
Crafty's mission is to help companies craft better workplaces by providing the services and technology to deliver a modern, comprehensive food & beverage program for their employees, no matter where they work. After operating with a vertically integrated supply chain (i.e., directly fulfilling orders from Crafty-operated distribution centers) in Chicago and the Bay Area, our team launched a third party fulfillment model that has rapidly scaled our coverage into over 25 markets globally, in just a year's time.
At Crafty, we have a diverse, high-powered team, composed of folks in technology, supply chain operations, field operations, sales, account management, and more. Our workplace is dynamic, fast-paced, and just plain fun; we pride ourselves in having an amazing mix of humans who make up our team!
The Role:
Crafty is seeking a General Manager to be the leader of the Bay Area Market and support strategic growth of Crafty across all emerging markets.
You will play the leading role in managing exceptionally high service delivery standards in the market you serve. You will be responsible for supporting business growth, managing budgets, overseeing the supply chain, and maintaining high standards of quality and safety across all of our service offerings.
Crafty takes a market-centric approach to growth, and you will oversee the full market P&L. You will be tasked with solidifying our place as the market leader across our emerging markets as we work to become the leading workplace food and beverage solution across the US.
You will have counterparts in other developed Crafty markets, and you will report directly to the COO. This role will work out our office or be in the field five days a week.
Core Responsibilities:
You are responsible for all post-sale components of market operations.

• Serve as the leader and most senior decision-maker in a given market, directly managing the local team (team consists of Client Operations and Fulfillment verticals)
• Maintain market performance standards
• Recruit, train and ultimately build out a world-class team across various expertise and verticals within Client Operations and Fulfillment. .
• Provide in-depth coaching/mentoring to mid-level managers that allows you to build a talent pipeline for the future growth of the market
• Identify and implement plans for continual operational improvement in our Bay Area warehouse and across client sites
• Own the Market's P&L management
• Grow a powerful network of relationships with clients and strategic partners throughout the market
• Oversee ongoing location health, including client escalations

Who You Are:
Your Experience

• 8+ years of experience in operations, business development, or consulting.
• 5+ years of experience managing a team in, or closely related to, operations or business development.
• Experience executing multiple short-term and long-term projects across internal organizations.
• A strong history of making strategic decisions based on minimal available information.
• Bachelor's degree preferred

Your Proficiencies

• Microsoft Excel
• Google Suite (Sheets, Docs, Slides)
• Project management platforms
• Data visualization tools (Tableau)

Your Superpowers

• Extraordinarily organized. Detail-orientation is an absolute must. You have tried-and-true methods in your arsenal for staying organized and on top of it all.
• Extremely hard working. We are a startup with the mentality that no job is too big or too small for us. You hustle because that's just how you work.
• Calm and collected in the line of fire. On a day where everything that could go wrong has gone wrong, you find a way to stay positive.
• A data-driven decision maker combined with a sound business judgment. You've broken down complex processes and built up analytical data sets; you implement strategic solutions and track their success without bias.
• A strong project manager with the ability to oversee all aspects of an extremely complex and evolving business.
• Impeccable relationship skills. You make strengthened partnerships with various stakeholders.
• Taking a hands-on approach to ensuring our standards are being executed

What we offer:
Our people mean everything to us. When you join Crafty, you're joining a team of passionate, smart hooligans who work incredibly hard and to get things done.
We are proud to offer a compensation package that includes our Crafty healthcare plan, covering primary health, dental, and vision plans, 401k, paid time off, equipment certification courses, and parental leave. And, of course, it also includes Crafty-grade snacks, beverages, and fun events!
Lastly, this role offers a special opportunity: to have a major hand in shaping the future of a young, flourishing company. Your creativity, ambition, and work will steer the direction of our successes.
Our compensation amount for this role is targeted at $150,000 - $190,000 OTE per year in California. Final offer amounts are determined by multiple factors including cost of living based on location, candidate experience and expertise, and may vary from the amounts listed above.
Crafty provides equal employment opportunities (EEO) to all employees and applicants for employment without discriminating against race, color, religion, sex, sexual orientation, national origin, age, disability or genetics.