General Community Manager

CityOxnardStateCaliforniaJob LocationVEN 149 Tierra VistaPosition TypeRegular

The General Community Manager (GCM) plays a pivotal role in their team delivering consistent financial results, ensuring process compliance and enhancing the resident experience across a regional collection of properties. The GCM will guide a team consisting of Community Relations Managers and Representatives as well as Community Account Manager and Account Specialists. This role exemplifies strong leadership, effective management of managers, and the capacity to achieve strategic goals while handling multiple priorities.

WHAT YOU WILL DO:

• Lead, mentor, and develop a team, fostering a collaborative and high-performing team environment.
• Demonstrate ability to set strategic goals, manage resources effectively, and execute plans to achieve desired outcomes.
• Responsible for meeting budgeted revenue and expense targets, communicating variances to Director, and completing assigned financial reporting.
• Oversee resident communication, facilitate resident relocations, expedite new applicant lease processes, and organize resident events.
• Ensures team meets Essex standards while completing all bookkeeping and community management functions during resident lifecycle.
• Oversees and supports Community Account Manager and team during collection process, ensuring delinquency is maintained within company targets.
• Direct the management and delegation of customer relationship management tasks, strategically assigning responsibilities to managers to maximize team efficiency and productivity.
• Promote a community-focused atmosphere by actively engaging with residents through direct communication to continuously seek to improve the resident experience.
• Lead and manage responses to portfolio customer sentiment surveys and external reviews within the company expectations, maintaining and enhancing portfolio’s online reputation.
• Works with Community Relations Team (CRT) to maintain the highest level of customer service for prospects, residents, and all onsite and corporate departments.
• Regularly engage with Community Relations Managers and General Operations Managers to strategize ways to improve the customer improve the customer experience, associate engagement, and team effectiveness.

WHAT YOU WILL NEED:

• High school diploma or GED equivalent is required or a bachelor’s degree (BA/BS) from 4-year college or university is preferred.
• 5+ years of community management experience with 2+ years of supervisory experience.

WHAT THE JOB REQUIRES:

• Work is primarily conducted in an office setting. Requires sitting at a desk or workstation for extended periods. Involves the use of standard office equipment such as computers, phones, and printers.
• Requires the ability to work Mondays through Fridays on-site at one of the regional sites or their assigned Hub. Must be able to work weekends or after hours on rare occasions if there is a business need or emergency.
• Requires the ability to sit or stand for extended periods. Minimal physical effort in the day-to-day tasks.
• This role requires the ability to travel between the regional collection sites, with the possibility of traveling for training/conventions, etc.

WHAT YOU WILL BRING TO THE TABLE:

• Provides formal supervision to associates within a single functional or operational area. Recommends staff recruitment, selection, promotion, advancement, corrective action, and termination.  Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisals for staff.
• Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with Essex's values.
• Ability to respond effectively to sensitive issues. Ability to write reports, manuals, speeches, and articles using a distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients and/or public groups. Ability to motivate and negotiate effectively with key employees and client groups to take desired action.
• Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.
• Decisions made with an in-depth understanding and interpretation of procedures, company policies, and business practices to achieve general results. Responsible for setting department deadlines. Errors in judgment may cause long-term impacts to co-workers, supervisor, department and/or line of business.

#LI-OnsiteAll full-time regular associates are offered competitive salaries, experience career growth, and are eligible for benefit packages that include medical, dental, vision, paid parental leave, 401k employer match, excellence rewards, wellness programs, and much more. With our Sunday property operations office closures, 10 paid holidays, and 15 PTO days, work/life balance is a priority! Additionally, most positions are eligible for a housing discount of 20%.

Essex provides great communities in which to live, work and invest. We are a purpose-driven company, and we pride ourselves on promoting an internal culture of growth and opportunity by engaging, enabling, and empowering our teams. Working at Essex is not a destination. It is a journey where you can confidently build your career.

The pay range for this position is $104,000.00 - $156,000.00 per year. New hires generally start between $104,000.00 - $131,000.00 per year. The final salary offer will be determined after reviewing relevant factors, including but not limited to skill sets; relevant experience; internal equity; and other business and organizational needs.

This role is also eligible to participate in Essex’s discretionary Annual Bonus program that is commensurate with the level of the position.