*This is Disability Hiring position. It will be required to provide the Certification for Person with Disability at the interview process.
*This is a contractor position.
・Conduct credit assessments for applicants in compliance with applicable laws and regulations to acquire high-quality card members and mitigate potential future risks
・Manage end-to-end processes related to new card issuance, including data entry, document handling, scanning, and card delivery setup, ensuring accuracy and efficiency.
・Collaborate with internal teams and external partners to enhance the customer experience for new customers.
Responsibilities- Handle bank account direct debit authorization processes related to applications
- Coordinate with partner financial institutions
- Open, scan, and manage application-related documents
- Perform data entry for application forms
- Respond to and coordinate inquiries related to the New Accounts process with internal teams and outsourcing partners
- Conduct identity verification in compliance with AML regulations
- Manage end-to-end pre-approval processes for card applications, including mail handling
Basic proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint); experience with Excel functions, PivotTables, or Access is a plus
Business-level typing skills
Strong communication skills
High level of accuracy with the ability to work in compliance with applicable regulations and internal policies
Team player with a collaborative mindset
Strong sense of ownership and accountability to complete tasks
Adaptability to changes in processes and procedures
Ability to analyze work processes and drive improvements
- Effective verbal and written communication skills in Japanese
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Skills Required
- Basic proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
- Experience with Excel functions, PivotTables, or Access
- Business-level typing skills
- Strong communication skills
- High level of accuracy and compliance with regulations
- Ability to analyze work processes and drive improvements
- Effective verbal and written communication skills in Japanese
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
