Title: General Assistant
Location: 31 St James's Square, London, UK
Salary: £30,875 per annum
40 hours per week - Monday to Friday
Description
We’re a multi award-winning contract catering company, with a team of trained foodies serving over 45,500 satisfied customers every day. We now have an exciting opportunity for a Customer Service Assistant / General Assistant to join our team.
Monitoring counters and chillers to make sure they’re clean, well-stocked and presented in line with our six principles, you’ll regularly check the restaurant areas to ensure consistent levels of cleanliness with meticulous attention to detail. You have the ability to listen carefully and take instructions from your manager, and you provide prompt and efficient service at all times. You are also able to communicate confidently with customers, gaining feedback and reacting to their needs to ensure that every customer experience is a positive one.
Following procedures and displaying good food safety practice at all times, you have your Food Safety Level 2 and Health & Safety Level 2 certificates. With previous experience working in a customer service environment, you have good merchandising skills and till experience.
Our benefits include:
- An annual day off for your birthday!
- Monthly masterclasses with Michelin-starred chefs.
- Fully funded development courses ranging from levels 2 to 7.
- Discounts and cashback at a wide variety of retail and leisure outlets.
- Cycle-to-work scheme.
- Freedom Friday – a paid day off to volunteer at a charity of your choice.
- Free lunch every workday!
- 24/7 access to the Mental Health Charter App.
- Enhanced parental leave benefits.
- Paid leave for fertility treatments.
- Grandparent leave to support your loved ones with their new arrival.
Explore all benefits and more by visiting BM Caterers website
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Job DescriptionJob Description
As a General Assistant you will…
- Assist in the preparation and serving of breakfast, lunch, snacks and dinner according to established menus and recipes.
- Maintain cleanliness of the front of house areas including organising dishes and utensils.
- Following proper food handling and storage procedures to ensure food safety and prevent contamination.
- Monitor inventory levels of food and supplies and notify management of any shortages or discrepancies.
- Provide friendly and efficient service to students and staff during mealtimes, addressing any concerns or special dietary needs.
- Participate in training sessions and meeting related to food service procedures, safety protocols, and customer service standards.
Qualifications
- Ideally have experience working within Contract catering
- Have good Health & Safety knowledge.
- Flexible with a can-do attitude, customer focused.
- Fun and enthusiastic
- Have excellent organization skills.
- Demonstrate great attention to detail.
- Be a team player and enjoy succeeding as a team.
- Possess great customer service skills.
- Have a flexible approach to work
Skills Required
- Food Safety Level 2 certificate
- Health and Safety Level 2 certificate or strong Health and Safety knowledge
- Previous customer service experience
- Experience working within contract catering
- Good merchandising skills
- Till experience
- Customer-focused attitude
- Excellent organization skills
- Great attention to detail
- Teamwork skills
- Flexible, enthusiastic, and can-do approach
What We Do
WSH Group Ltd. offers contract catering services and operates food services for business and industrial locations throughout the United Kingdom, standing at the forefront of the hospitality sector.
