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The Role
Lead and optimize non-payroll operations, facilities, procurement, vendor governance, and EHS risk management. Drive PO-to-payment transparency, contract renegotiation, operational audits, asset lifecycle controls, and data-driven cost analyses. Manage GA staff, outsourced vendors, and deliver executive reporting to improve efficiency, safety, and scalability.
Summary Generated by Built In
Title: General Affairs & Operations Specialist - Manager
Reports to: HR & GA Head
Department: Shared Services – General Affairs
Responsibility Summary:
The General Affairs & Operations Specialist - Manager provides strategic operational oversight by managing the company’s non-payroll expenditure, physical infrastructure, and contractual ecosystem. Unlike traditional administrative roles, this position functions as an Operations Control Leader, ensuring end-to-end visibility over operating expenses and facility environments through systemic audit discipline. This role is responsible for mitigating physical risk exposure, optimizing contract structures, and driving data-driven decisions to enhance organizational efficiency. By implementing rigorous cost-control measures and maintaining high standards for facility safety and vendor management, the GA Leader ensures a robust and scalable operational foundation that directly supports the company’s bottom line and long-term business resilience.
Responsibilities:
The General Affairs & Operations Specialist - Manager is responsible for providing strategic oversight of the company's operational infrastructure and non-payroll expenditures through a variety of tasks, including:
Qualifications:
The benefit package includes:
Additional Information:
Reports to: HR & GA Head
Department: Shared Services – General Affairs
Responsibility Summary:
The General Affairs & Operations Specialist - Manager provides strategic operational oversight by managing the company’s non-payroll expenditure, physical infrastructure, and contractual ecosystem. Unlike traditional administrative roles, this position functions as an Operations Control Leader, ensuring end-to-end visibility over operating expenses and facility environments through systemic audit discipline. This role is responsible for mitigating physical risk exposure, optimizing contract structures, and driving data-driven decisions to enhance organizational efficiency. By implementing rigorous cost-control measures and maintaining high standards for facility safety and vendor management, the GA Leader ensures a robust and scalable operational foundation that directly supports the company’s bottom line and long-term business resilience.
Responsibilities:
The General Affairs & Operations Specialist - Manager is responsible for providing strategic oversight of the company's operational infrastructure and non-payroll expenditures through a variety of tasks, including:
- Operational Support & Office Management
- Oversee day-to-day office operations, including space planning, office supplies procurement, and mail/logistics management to ensure a seamless work environment.
- Manage corporate housing, fleet vehicles, and travel management systems, optimizing service quality while controlling costs.
- Coordinate company-wide events, town halls, and business guest protocols to enhance employee experience and corporate hospitality.
- Act as the primary point of contact for landlord relations and building management to resolve any facility-related issues promptly.
- Strategic Insurance & Vendor Governance
- Manage the comprehensive commercial insurance portfolio (Property, Liability, etc.), ensuring optimal protection for company assets.
- Lead the end-to-end Strategic Sourcing process, including RFPs, vendor evaluation, and contract negotiations.
- Redesign legacy service contracts to align with current business scales and operational needs.
- Operational Audit & Cost Monitoring
- Oversee PO-to-payment workflows to ensure transparency and accountability over all operating expenses.
- Conduct regular internal/external operational audits to identify inefficiencies and prevent waste.
- Perform monthly budget vs. actual variance analysis for non-payroll expenditures.
- System-Based GA Operations Transformation
- Manage the entire asset lifecycle through system-based controls to maintain inventory accuracy.
- Oversee facilities management with a strong focus on preventive maintenance and physical risk mitigation.
- Direct the digital transformation of GA tasks into automated, data-centric workflows.
- EHS & Risk Management (OSHA)
- Conduct comprehensive risk assessments across all facility environments to minimize physical risk exposure.
- Manage safety training programs and maintain compliance records in accordance with regulatory standards.
- Executive-Level Reporting & Team Leadership
- Manage and mentor GA staff and outsourced vendors to deliver operational excellence.
- Deliver regular executive-level reports on cost structures, risk exposure, and operational efficiency.
Qualifications:
- Minimum of 5+ years of progressive experience in General Affairs, Operations, Procurement, or Internal Audit.
- Bachelor’s degree in Business Administration, Supply Chain Management, Finance, or a related field required.
- Bilingual proficiency in Korean and English is required. (Must be able to conduct business meetings, draft professional reports, and coordinate between global stakeholders in both languages.)
- Advanced proficiency in MS Office Suite, especially Excel for data-driven decision-making and budget tracking.
- Strong organizational skills with the ability to manage multiple priorities and complex operational deadlines.
- High degree of professionalism and discretion when handling sensitive financial data and audit results.
- Language Skills: Proficiency in Spanish is highly preferred to facilitate effective communication with warehouse and facility personnel.
- Ideal Candidate Profile:
- Operational Optimizer: Ability to transform manual GA tasks into systemic, automated workflows.
- Data-Driven Decision Maker: Skilled at using metrics to drive cost-saving and efficiency.
- Risk & Cost Gatekeeper: Experience in internal spending audits and physical risk mitigation.
- Field-Oriented Leader: Comfortable managing on-site facility issues and leading staff in high-pressure environments.
- Experience in warehouse-intensive environments, manufacturing, or high-growth startups.
- Knowledge of OSHA/EHS standards and experience managing workplace safety compliance.
- Professional certifications such as OSHA 10/30, CPSM, or CIA.
- Ideal Candidate Profile:
- On-site Presence: Must be able to work on-site from Monday through Friday to ensure consistent operational oversight and leadership.
- Work Environment: Ability to work in a fast-paced environment, including regular site visits to production floors and warehouses (Totowa office and Wayne warehouse).
- Field Audits: Must be able to conduct physical audits, site inspections, and oversee facility maintenance activities across multiple locations.
- Physical: Ability to lift and carry up to 10-15 pounds.
Compensation & Benefits:
The approximate pay range for this position is $70,000 to $90,000 per year. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities.The benefit package includes:
- Medical, Dental, Vision
- Life/AD&D Insurance
- Paid Time Off (PTO)
- Special Paid Leave for employees’ personal events
- Company Paid Holidays
- 401(k) with employer match
- Year-End Gift
Additional Information:
- This position may be designated as either a Specialist or Manager, depending on the candidate's qualifications and experience.
Skills Required
- Minimum of 5+ years progressive experience in General Affairs, Operations, Procurement, or Internal Audit.
- Bachelor's degree in Business Administration, Supply Chain Management, Finance, or related field.
- Bilingual proficiency in Korean and English (conduct meetings, draft reports, coordinate global stakeholders).
- Advanced proficiency in MS Office Suite, especially Excel, for data-driven decision-making and budget tracking.
- Strong organizational skills with ability to manage multiple priorities and complex operational deadlines.
- High degree of professionalism and discretion handling sensitive financial data and audit results.
- Ability to work on-site Monday through Friday and perform regular site visits to production floors and warehouses.
- Ability to conduct physical audits, site inspections, and oversee facility maintenance; able to lift 10-15 pounds.
- Spanish language proficiency (preferred for warehouse and facility communication).
- Knowledge of OSHA/EHS standards and experience managing workplace safety compliance; OSHA 10/30 certification preferred.
- Experience in warehouse-intensive environments, manufacturing, or high-growth startups.
- Professional certifications such as CPSM or CIA (preferred).
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