The Role
Lead implementation and scaling of the bank's Generative AI program, establishing governance, operating models, risk controls, and adoption strategies. Drive cross-functional execution of AI use cases from ideation to production, manage roadmaps and portfolios, report outcomes to executives, and lead organizational change and team performance to ensure compliant, sustainable AI capabilities.
Summary Generated by Built In
Overview:Leads the implementation, maturation, and long-term sustainability of the Bank’s Generative AI program. Responsible for translating emerging AI capabilities and conceptual ideas into practical, scalable business solutions that deliver measurable value. Drives the establishment of governance, operating models, risk management frameworks, adoption strategies, and execution disciplines necessary to embed Generative AI capabilities across the organization. Ensures alignment with the Bank’s strategic objectives, regulatory requirements, and risk appetite while navigating a rapidly evolving technology landscape.Manages changes to program scope, priorities, timelines, and investment plans using appropriate governance and change management practices. Maintains flexibility and agility to adapt program direction as AI technologies, regulations, business needs, and market conditions evolve.Primary Responsibilities:
- Lead the implementation and ongoing evolution of the Bank's Generative AI strategy, transforming emerging concepts, opportunities, and executive priorities into actionable programs, capabilities, and business outcomes.
- Establish and maintain a sustainable enterprise Generative AI operating model, including governance, intake and prioritization processes, funding mechanisms, value realization frameworks, and adoption strategies.
- Partner with business, technology, risk, legal, compliance, information security, and data management teams to operationalize Generative AI capabilities in a safe, scalable, and compliant manner.
- Develop and manage the roadmap for Generative AI initiatives, balancing innovation, regulatory expectations, risk management requirements, and business value.
- Drive cross-functional execution of Generative AI use cases from ideation through implementation, ensuring measurable outcomes, adoption, and operational sustainability.
- Establish frameworks, standards, and repeatable processes that enable the organization to scale AI capabilities while maintaining appropriate governance and controls.
- Monitor industry trends, emerging technologies, regulatory developments, and competitive advancements to continuously evolve the Bank's AI strategy and implementation approach.
- Lead organizational change management efforts, promoting awareness, adoption, education, and responsible use of Generative AI capabilities across the enterprise.
- Identify opportunities to improve operational efficiency, employee productivity, customer experience, and business growth through application of Generative AI and automation technologies.
- Build executive-facing reporting, success metrics, and performance indicators that measure adoption, value delivery, risk management effectiveness, and overall program maturity.
- Improve project team performance by building team cohesiveness, leading, mentoring, training and motivating to facilitate cooperation, ensure project efficiency and boost morale. Determine and coordinate sharing of resources among constituent projects for overall program benefit.
- Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Complete other related duties as assigned.
- Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.
Skills Required
- Bachelor's degree and a minimum of 10 years' proven project management experience (or combined 14 years education/work including 10 years project management)
- Proficiency with personal computers and pertinent software packages
- Strong knowledge of project management methodology
- Strong verbal and written communication skills; ability to negotiate, influence and gain consensus
- Experience communicating with executive management on initiative status
- Excellent problem-solving skills
- Ability to work individually and as a member of a team
- Self-motivated, results-driven, well-organized; able to handle multiple tasks under time constraints
- Ability to function professionally at many different levels (clients, management and peers)
- Strong interpersonal skills for business partner relationships; build mutual trust and encourage respect
- Project Management Professional (PMP) certification
- Program Management Professional (PgMP) certification
- Master's degree
M&T Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about M&T Bank and has not been reviewed or approved by M&T Bank.
-
Retirement Support — Retirement benefits are positioned as a strong pillar, including a 401(k) match and the possibility of an additional employer contribution, plus access to an employee stock purchase plan.
-
Leave & Time Off Breadth — Time-off offerings are framed as competitive, with a flexible PTO approach and paid volunteer time called out as a meaningful add-on to standard leave.
-
Wellbeing & Lifestyle Benefits — Wellbeing support appears comparatively robust, highlighted by mental-health therapy/coaching sessions and broader wellness programming alongside community-oriented perks.
M&T Bank Insights
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
M&T Bank is a multi-state community-focused bank serving New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia and Washington, D.C. Founded in 1856, the company provides banking, investment, insurance and mortgage financial services to more than 3.6 million consumer, business and government clients.
