GDS Operations Support Specialist

At Oversee, we are reimagining how corporate travel is managed.

Our cutting-edge technology and machine learning solutions replace the outdated, manual processes that slow companies down — unlocking cost savings, efficiency, and smarter decisions.

We bring together travel analytics and actionable insights, giving global enterprises a clear view of their spend and the tools to continuously improve their programs.

We’re growing fast, with exponential YoY revenue growth and partnerships with some of the world’s largest Fortune 500 companies.

If you are looking for a dynamic, fast-paced, and positive environment — and want to help solve a $17B global problem — Oversee is the place to build, grow, and make an impact.

Why join us?

We are searching for a GDS Operations Support Specialist to deliver vital support to both new and existing customers. If you’re a Business Travel Consultant ready for a dynamic, challenging, and rewarding role, this could be the opportunity you’ve been waiting for. At Oversee, you’ll play a key role in ensuring a seamless customer experience by applying your GDS expertise, analytical skills, and problem-solving mindset. You’ll take ownership of operational processes, drive continuous improvements, and be part of a high-performing team that’s shaping the future of business travel.

Come shape the future of business travel with us!

This is a remote role in Costa Rica.

What you'll do:

• Provide exceptional support to customers, handling queries through Zendesk with speed and professionalism;
• Analyze customer performance, identify trends, and proactively recommend improvements;
• Manage rebookings, refunds, and exchanges efficiently across multiple GDS platforms;
• Investigate failed bookings, determine root causes, and contribute to solutions that prevent recurrence;
• Use internal reporting tools to track key metrics, identify issues, and escalate as needed;
• Collaborate with internal teams to optimize operational processes and improve service delivery;
• Support product development by providing operational insights, testing functionality, and identifying potential challenges;
• Continuously seek opportunities to enhance our products, services, and customer experience.

About you:

• Strong working knowledge of multiple GDS platforms such as Galileo/TP+, Sabre, and Amadeus
• Quick to learn and adapt to new tools, systems, and operational processes
• Take initiative, own your responsibilities, and continuously seek to improve
• 3+ years of experience in TMC Operations or a similar role
• Fluent in spoken and written English
• Highly organized with strong prioritization skills in a fast-paced environment
• Collaborative team player with a positive attitude and a commitment to delivering results

Bonus points if you have:

• Experience working with NDC

We are proud to be an equal opportunity workplace.

We provide employment opportunities without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status.