Sutherland is a leading global technology and business services company focused on AI, automation, cloud solutions, and data analytics. It helps organizations modernize their operations, improve customer experiences, and achieve long-term growth.
Through its digital solutions and flexible service models, Sutherland combines technology and industry expertise to deliver smarter, scalable solutions for businesses worldwide.
Job DescriptionGDS Expert – Sabre
We are looking for a detail-oriented GDS Specialist with strong Sabre expertise to join our team in New Cairo, Egypt. The ideal candidate will be responsible for managing and optimizing Sabre operations, supporting users, and ensuring efficient and accurate travel booking processes.
Key Responsibilities
- Manage Sabre GDS activities, including reservations, ticketing, and booking modifications.
- Investigate and resolve complex system, booking, and ticketing issues.
- Identify opportunities to improve system performance, workflows, and operational efficiency.
- Provide training and ongoing guidance to team members on Sabre tools and procedures.
- Configure system features according to business needs and client requirements.
- Create and maintain clear records of configurations, processes, and technical resolutions.
- Work closely with internal departments, clients, and external partners to address operational challenges.
- Track system performance and prepare relevant operational reports.
- Keep up to date with Sabre enhancements, industry trends, and new travel technologies.
- Ensure all booking activities follow applicable industry standards, policies, and regulations.
Requirements
- 1+ year of experience with Sabre GDS.
- Strong knowledge of airline reservations, fares, and ticketing.
- Good troubleshooting and analytical skills.
- Experience with GDS support, training, or user assistance.
- Fluent English communication skills.
- Knowledge of travel industry standards and procedures.
- Strong attention to detail, organization, and accuracy.
Skills Required
- 1+ year of experience with Sabre GDS
- Strong knowledge of airline reservations, fares, and ticketing
- Troubleshooting and analytical skills
- Experience with GDS support, training, or user assistance
- Fluent English communication skills
- Knowledge of travel industry standards and procedures
- Strong attention to detail, organization, and accuracy
Sutherland Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutherland and has not been reviewed or approved by Sutherland.
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Flexible Benefits — Flexible scheduling and work-from-home arrangements are offered on certain programs, supported by remote-work infrastructure and virtual IT support. Program-specific flexibility is emphasized for “Sutherland Anywhere” roles.
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Leave & Time Off Breadth — Paid time off and paid training are positioned as standard elements, with some materials also highlighting flexible vacation days. Core leave features are presented as part of the baseline package.
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Strong & Reliable Incentives — Performance incentives, bonuses, and commissions are available on selected programs to supplement base pay. Goal-linked earnings opportunities are described for certain functions.
Sutherland Insights
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
