We are seeking a GDS Claims Payment – Arabic Speaker to support one of our Arabic-speaking clients in managing and investigating claims payment processes in the Global Distribution System (GDS). You will ensure accuracy, compliance, and timely resolution of claims between providers and clients while maintaining professional communication in both Arabic and English.
To succeed in this role, you should be detail-oriented, analytical, organized, and capable of exercising sound judgment within established procedures.
Your Main ResponsibilitiesYou will:
Conduct claims payment investigations from providers to clients in Arabic.
Accurately follow pre-established guidelines and instructions to complete assigned tasks.
Ensure all work meets team performance and quality standards.
Identify and report any issues, errors, or system limitations to the Senior Team Leader.
Maintain complete, accurate, and timely documentation of all claims-related actions.
Collaborate with cross-functional teams to resolve discrepancies and ensure client satisfaction.
Meet defined KPIs related to product knowledge, accuracy, and punctuality.
Excellent communication skills in Arabic (reading, writing, speaking, and listening).
Excellent communication skills in English (B1–B2 proficiency).
Strong analytical and numerical ability (logic score above 85).
Experience in a Travel Agency environment with GDS experience (Amadeus preferred).
High attention to detail, organization, and commitment to quality work.
Knowledge of reservation and ticketing systems across airlines, hotels, and car rental providers.
Flexible availability and willingness to work in a fast-paced environment.
ATI Business Group partners with leading global clients in the travel and hospitality industries, providing innovative and cost-effective outsourcing solutions through scalable technology and exceptional people. Since 2002, ATI has grown to over 1,300 employees worldwide, driven by our commitment to quality, integrity, and client success.
Top Skills
What We Do
ATI Business Group is a Global Business Process Management, Technology and Services Company. Our Clients’ businesses are on remarkable journeys as they strive to deliver the best possible outcomes for their customers. Our aim at ATI in working with our Clients’, is to support their continued growth by providing cost effective technology and talented and scalable people resources on demand.
ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002 with a single discipline of Fare Loading the business has grown today to supporting over 100+ independent work disciplines including Ticketing, Land and Cruise Travel Distribution, Fare Auditing, Finance and Accounting, Robotic Process Automation and Travel Technology.
We believe our success has only been achieved by always listening carefully to our Clients’ business needs and by building an effective working partnership based on trust, quality deliverables, responsiveness and efficient communication. For further information on what makes ATI different, please log on to http://atibusinessgroup.com
