At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The PositionYour New TeamAs a member of our Global Customer Support Team, you’ll serve as a technical expert for our products, drive our customers’ success by leading complex projects and supporting cross-functional teams, and mentor junior team members in troubleshooting and defining requirements.
Responsibilities | What You Can ExpectInnovation Driver: You’ll work closely with our development team and passionately support new assays from launch through ongoing support.
Partner Consultant: You’ll assist potential partners in developing new assays, leveraging your deep understanding of customer workflows and our portfolio.
Expert Support: After the market launch, you will take responsibility for complex Level 2 inquiries. Thanks to your experience in troubleshooting and best practices, you will solve technical challenges independently and confidently.
Knowledge Sharing Specialist: You will design and optimize training programs for internal teams and customers and competently conduct training sessions—both in small groups and at regional support centers.
Content Expert: You create and review customer-focused documentation and technical application notes to ensure the highest quality.
Design Strategist: In design review teams, you represent the service and application perspective, lead projects, and ensure that design changes meet all functional requirements.
Quality Ambassador: You ensure compliance with the Roche quality system, identify opportunities for process optimization, and actively help shape new departmental procedures.
Flexible Team Player: You take on additional exciting tasks and projects in consultation with management.
You hold a bachelor’s degree or higher in cell biology, molecular biology, biochemistry, or a related field, and have at least 5 years of relevant experience in a laboratory, technical support, or troubleshooting—ideally with direct customer contact. The following points round out your profile:
NGS expertise: You possess in-depth theoretical and practical knowledge in the field of next-generation sequencing (NGS), particularly in sample preparation and common molecular biology techniques.
Analytical thinking: You find it easy to understand complex customer workflows and quickly familiarize yourself with new portfolio strategies.
Strong communication skills: You can present complex technical solutions in an understandable way and convey them effortlessly to users—regardless of whether they have prior technical knowledge or not.
Work style: You enjoy working independently and in a structured manner, even on far-reaching tasks and with minimal guidance.
Team player: You enjoy collaborating with cross-functional teams across different regions.
Service-oriented mindset: You are polite, customer-focused, and do everything in your power to meet the expectations of your internal and external partners.
Technical & Development Expertise: Experience with sequencing instruments (NGS, e.g., Illumina or other systems) and close collaboration with development teams is a major plus
Bioinformatics: You have knowledge of bioinformatics and the analysis of NGS data.
Documentation & Training: You have already gained experience in creating technical documentation as well as in training or mentoring colleagues.
Project Management: Ideally, you have already gained some initial experience in project management.
Please submit the following documents:
Current resume/Workday profile
No additional documents are currently required. Please note that once you submit your application, you will not be able to add any further documents.
Apply now—we look forward to hearing from you!
Dort, wo Entgelttransparenz vorgeschrieben ist, geben wir die Informationen basierend auf dem Hauptstandort der Stelle an. Für diese Position ist der Hauptstandort Penzberg. Falls Du dich für einen anderen Standort interessierst, an denen die Stelle möglicherweise ebenfalls verfügbar ist, geben wir Dir die entsprechenden Entgeltinformationen im weiteren Verlauf des Bewerbungsprozesses.Your contact to us! With people. For people.
Do you need further support?
Please have a look at our FAQs, you will find them via https://careers.roche.com/global/en/faq.
Who we areA healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.
Roche Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Roche and has not been reviewed or approved by Roche.
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Retirement Support — U.S. materials describe a 401(k) with both matching and an additional company contribution, supported by formal plan documents and true‑up features. This structure is positioned as a standout element of the total package, particularly at Genentech.
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Leave & Time Off Breadth — Time‑off provisions include substantial vacation, a year‑end shutdown, and a paid six‑week sabbatical after six years. These elements indicate a recharge‑oriented approach within the U.S. offering.
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Healthcare Strength — Company materials emphasize comprehensive medical, dental, vision, and mental‑health resources alongside well‑being programs. Benefits pages consistently highlight breadth across core health coverage elements.
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What We Do
Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare – a strategy that aims to fit the right treatment to each patient in the best way possible. Roche is the world’s largest biotech company, with truly differentiated medicines in oncology, immunology, infectious diseases, ophthalmology and diseases of the central nervous system. Roche is also the world leader in in vitro diagnostics and tissue-based cancer diagnostics, and a frontrunner in diabetes management. Founded in 1896, Roche continues to search for better ways to prevent, diagnose and treat diseases and make a sustainable contribution to society. The company also aims to improve patient access to medical innovations by working with all relevant stakeholders. Thirty medicines developed by Roche are included in the World Health Organization Model Lists of Essential Medicines, among them life-saving antibiotics, antimalarials and cancer medicines. Roche has been recognised as the Group Leader in sustainability within the Pharmaceuticals, Biotechnology & Life Sciences Industry ten years in a row by the Dow Jones Sustainability Indices (DJSI).
