GCC Order Management - (B4)

Reposted 2 Days Ago
Be an Early Applicant
Hsinchu County, TWN
In-Office
Senior level
Artificial Intelligence • Semiconductor • Manufacturing
The Role
Manage end-to-end order processing: create and audit quotations and sales orders in the ERP, handle complex customer inquiries and escalations, serve as SME and mentor, develop product and regional knowledge, and drive process improvements and continuous improvement initiatives.
Summary Generated by Built In

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. 

What We Offer

Location:

Hsinchu,TWN

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. 

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits

Key Responsibilities

Independently create quotations/opportunities in ERP system and provide to customer. Serve as SME for other team members.

Create, maintain, and audit accurate Sales Orders in ERP

Handle escalations across functions and follow up on customer requirements not being met 

Handle complex customer enquires via phone, e-mail, and fax and serve as escalation point for other team members

Maintain excellent communication with customers and internal stakeholders and become internal expert on customer needs

Develop understanding of customer specific and region/country specific requirements to enhance customer relationship and satisfaction

Develop in-depth knowledge of AMAT products to support complex orders. Review configurations and identify critical errors.

Identify gaps in processes and opportunities for streamlining, cost reduction and other  improvements. Support Continuous Improvement initiatives. Serve as SME and mentor other team members

Functional Knowledge

  • Demonstrates depth and/or breadth of expertise in own specialized discipline or field

Business Expertise

  • Interprets internal/external business challenges and recommends best practices to improve products, processes or services

Leadership

  • May lead functional teams or projects with moderate resource requirements, risk, and/or complexity

Problem Solving

  • Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions

Impact

  • Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies

Interpersonal Skills

  • Communicates difficult concepts and negotiates with others to adopt a different point of view

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Not Specified

Relocation Eligible:

No

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

Skills Required

  • Create quotations and opportunities in ERP systems
  • Create, maintain, and audit accurate sales orders in ERP
  • Handle escalations across functions and follow up on customer requirements
  • Respond to complex customer inquiries via phone, e-mail, and fax
  • Develop in-depth knowledge of Applied Materials products and order configurations
  • Serve as subject-matter-expert (SME) and mentor other team members
  • Identify process gaps and support continuous improvement initiatives
  • Maintain excellent communication with customers and internal stakeholders

Applied Materials Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Applied Materials and has not been reviewed or approved by Applied Materials.

  • Healthcare Strength Company materials emphasize comprehensive medical, dental, vision, mental health, and wellness programs for employees and families, with coverage beginning on day one in many cases. On-site or virtual care options at major campuses further reinforce the breadth of support.
  • Leave & Time Off Breadth Exempt employees are offered a Flexible Time Off program and U.S. teams observe 11 paid company holidays. These policies are consistently highlighted across official benefits summaries.
  • Equity Value & Accessibility An Employee Stock Purchase Plan is widely available and presented as a core part of the U.S. package, alongside equity grants in many roles. These ownership elements are positioned as meaningful contributors to total rewards.

Applied Materials Insights

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The Company
HQ: Santa Clara, CA
23,282 Employees
Year Founded: 1969

What We Do

Applied Materials is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality. At Applied Materials, our innovations make possible a better future.

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