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The Cards Product Owner is responsible for leading product design and development activities for assigned products under GXI Commercial – B2C. This role drives product roadmap execution, prioritizes initiatives based on business value and customer needs, and collaborates with cross-functional teams to ensure the timely delivery of high-quality product features. The role also focuses on enhancing customer experience, meeting regulatory and commercial requirements, and driving product adoption, revenue growth, and customer satisfaction.
Product Strategy and Design
- Lead product design activities for assigned products, ensuring alignment with business objectives and overall product strategy.
- Evaluate product opportunities, develop business cases, and prioritize user stories, epics, and themes based on business value and customer needs.
- Conduct product experience reviews and competitive assessments to identify opportunities for improvement.
- Map end-to-end customer journeys across front-end and back-end systems to support product analysis and experience optimization.
- Collaborate with cross-functional teams to incorporate customer, commercial, operational, and regulatory requirements into product designs.
Product Development and Delivery
- Plan, organize, execute, monitor, and manage product builds to ensure timely delivery in accordance with agreed requirements and specifications.
- Develop user stories and co-author Product Service Design (PSD) documents to clearly communicate product requirements to commercial and technical teams.
- Manage and maintain the product backlog, tracking defects, enhancements, and issues through to resolution.
- Work closely with Squad, Tribe, and Portfolio Management teams to ensure product builds are delivered on time and within scope, with the necessary resources and dependencies in place.
- Collaborate with Scrum Masters and participate in Agile ceremonies to facilitate the efficient development and delivery of product features.
- Track delivery progress, document issues, and coordinate with relevant stakeholders to address risks and implementation challenges.
Cross-Functional Collaboration and Launch Readiness
- Partner with Commercial, Engineering, Risk, Compliance, Operations, and other relevant teams to ensure product builds meet business and regulatory requirements.
- Work closely with Product Operationalization to develop supporting processes, handling procedures, and product briefs for successful launches.
- Coordinate with stakeholders to ensure operational readiness and alignment before new product features are launched.
- Support the resolution of product development and implementation issues to ensure smooth delivery and launch execution.
Product Performance and Continuous Improvement
- Monitor product performance and identify opportunities to improve customer experience, product adoption, and commercial outcomes.
- Drive initiatives that contribute to revenue growth and increased product engagement.
- Use customer feedback, product performance data, and experience assessments to identify and implement product enhancements.
- Support initiatives to improve customer satisfaction and Net Promoter Score (NPS).
- Experience in product management, product ownership, or product development.
- Understanding of product systems, processes, business requirements, and applicable rules and regulations.
- Knowledge of user experience (UX) design principles and customer journey mapping.
- Strong project management skills, with the ability to manage multiple initiatives, timelines, and dependencies.
- Experience collaborating with cross-functional teams and managing stakeholder relationships.
- Familiarity with Agile methodologies and Scrum practices.
- Strong analytical, negotiation, communication, and presentation skills.
- Excellent problem-solving skills, with the ability to identify issues, assess risks, and drive resolutions.
- A customer-centric and results-oriented mindset, with a focus on delivering quality products that meet business objectives.
- The ability to work effectively in a fast-paced environment and manage competing priorities.
- Product Delivery: Successful product launches delivered on time and according to agreed specifications.
- Business Performance: Growth in product revenue and adoption.
- Customer Experience: Improved customer satisfaction (CSAT) and Net Promoter Score (NPS).
What We Offer
Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package
Skills Required
- Experience in product management, product ownership, or product development
- Understanding of product systems, processes, business requirements, and applicable rules and regulations
- Knowledge of user experience design principles and customer journey mapping
- Strong project management skills, including managing multiple initiatives, timelines, and dependencies
- Experience collaborating with cross-functional teams and managing stakeholder relationships
- Familiarity with Agile methodologies and Scrum practices
- Strong analytical, negotiation, communication, and presentation skills
- Excellent problem-solving skills, including identifying issues, assessing risks, and driving resolutions
- Customer-centric and results-oriented mindset
- Ability to work effectively in a fast-paced environment and manage competing priorities
What We Do
Mynt is the first and only duacorn in the Philippines. It's a leader in mobile financial services focused on accelerating financial inclusion through mobile money, financial services, and technology. Mynt operates two fintech companies: GXI, the mobile wallet operator of GCash — the #1 Finance App in the Philippines, and Fuse Lending, a tech-based lending company that gives Filipinos access to microloans and business loans. Mynt, through its fintech operations, is a staunch supporter of the United Nations Sustainable Development Goals (SDGs), particularly UN SDGs 5,8,10, and 13, which focus on safety & security, financial inclusion, diversity, equity, and inclusion as well as taking urgent action to combat climate change and its impacts, respectively.
