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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
This position is responsible for overseeing the LATAM region, providing support across more than 12 countries. The role operates within multiple core team processes, ensuring efficient execution and cross-functional collaboration.
Key Responsibilities:
- Conduct research and data investigation activities.
- Manage and process applications.
- Perform detailed analysis to support decision-making.
- Maintain direct interaction with stakeholders, including customers, Collections, Billing, Accounts Payable (AP), and Operations teams.
- Handle refund management processes.
- Execute mass case applications.
- Manage escalations and ensure proper follow-up and resolution.
- Prepare and deliver reporting activities.
Qualifications:
´- Senior-year student or graduate in administrative or related fields.
´- Intermediate English proficiency 60%
´- Intermediate Excel skills and knowledge.
´- Punctuality and strong sense of responsibility.
´- Ability to work effectively in a team environment.
´- Assertive and professional communication skills.
Employee Type:
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Skills Required
- Senior-year student or graduate in an administrative or related field
- Intermediate English proficiency at 60%
- Intermediate Excel skills and knowledge
- Punctuality and a strong sense of responsibility
- Ability to work effectively in a team environment
- Assertive and professional communication skills
United Parcel Service (UPS) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about United Parcel Service (UPS) and has not been reviewed or approved by United Parcel Service (UPS).
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Affordable Benefits — Full- and part-time Teamsters-represented employees typically receive $0-premium healthcare with low or no copays, with UPS emphasizing parity for part-timers. The current contract and company materials position this low-cost coverage as a core, industry-leading element of total compensation.
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Retirement Support — Union employees participate in employer-funded defined-benefit pension plans, with increased health and welfare/pension contributions outlined through 2028. Non-union U.S. employees receive UPS retirement contributions of roughly 5%–8% of pay into the 401(k) Savings Plan based on service.
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Pay Growth & Progression — The 2023–2028 UPS–Teamsters agreement delivers scheduled general wage increases (e.g., $2.75 in 2023 and $7.50 over the deal) and raises the part-time starting rate to around $21/hour. The agreement also eliminates a two-tier driver classification and clarifies progressions, supporting predictable earnings growth.
United Parcel Service (UPS) Insights
What We Do
Operating in more than 200 countries and territories, we’re committed to moving our world forward by delivering what matters. Beginning as a small messenger service, UPS was started by two enterprising teenagers and a $100 loan. Now, we’re more than 500,000 UPSers strong, with operations around the globe.
