GBS Engagement Lead, International Business Operation

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

Join our transformative Global Business Services (GBS) organization as an Engagement Management Lead. This critical role is your chance to be an advocate and orchestrator of GBS value, ensuring seamless alignment between stakeholder needs and GBS services. If you're passionate about driving measurable value, fostering deep stakeholder relationships, and translating program impacts into tangible benefits, this is the perfect opportunity for you!

Where you come in:

• You cultivate deep, trusted relationships with key stakeholders across multiple levels and functions. You act as a strategic partner to understand their business imperatives, OKRs, opportunities, and constraints.
• You proactively identify and anticipate evolving stakeholder needs. You provide insightful guidance and tailored solutions that leverage the full spectrum of GBS capabilities across the site(s).
• You orchestrate seamless communication across stakeholders, GBS teams, and leadership. You ensure transparency and alignment on service delivery, performance, and value realization.
• You champion GBS success stories by sharing best practices and lessons learned to promote adoption and drive continuous improvement.
• You use stakeholder feedback as a catalyst for continuous improvement. You drive service enhancements and innovations that maximize business impact.
• You develop a compelling narrative that clearly articulates the value proposition of GBS solutions. You showcase contributions to achieving stakeholders’ strategic business goals.
• You develop impactful presentations and reports that translate GBS performance data into actionable insights for stakeholders and leadership.
• You partner with Site Operations Leadership to ensure seamless service integration, operational excellence, and stakeholder satisfaction.
• You facilitate ongoing stakeholder management reviews informed by insights collected in collaboration with the Service Management Lead and Site Operations Leadership on deployed programs.

What makes you successful:

• You have 13+ years of experience in a similar role, with a proven track record of driving stakeholder success, service design, and delivering measurable business outcomes.
• Your deep understanding of business processes, operational excellence, and service design best practices is exceptional.
• You possess strong analytical and problem-solving skills, with a data-driven approach to decision-making and service design.
• Your communication, interpersonal, and presentation skills are exceptional, with the ability to influence and inspire confidence at all levels of the organization.
• You demonstrate the ability to engage cross-functional teams and facilitate execution of deliverables.
• Your portfolio and program management skills are strong.
• You thrive in a fast-paced and matrixed environment.
• Your global experience is highly desirable.
• Your experience in Medical Devices, Healthcare, Manufacturing, or GBS consulting is preferred.

What you’ll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required:

• 10-15%

Experience and Education:

•  Typically requires a Bachelor’s degree and a minimum of 13+ years of related experience. 
• At this level a graduate degree may be expected with 6 years of related experience.

#LI-Hybrid

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.