GBS Customer Support Rep II

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Job Description:

Job Summary
This position supports the Human Resources Service Center.
Responsibilities:

• Clear English is a must
• Review medical and other data
• Accurately link medical and other data to the correct corresponding claim(s)  
• Receive inbound call inquiries regarding work related injuries 
• Interacts with all levels of management and medical providers
• Handles confidential and sensitive information tactfully and with discretion 

Qualifications:

• One-year general office support or call center experience in a fast-paced office environment.
• Possess strong customer service skills and professionalism
• Ability to interact with all levels of management, both internally and externally
• Team player with strong interpersonal skills and concise written and verbal communication skills
• Demonstrated ability to manage multiple tasks under minimal supervision with high attention to detail Minimum Qualifications
• Working knowledge or Microsoft Office (Word, Excel and Access), database systems and Adobe. Typing and Computer skills proficiency required

**Grade 8

Employee Type:
 

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