This is a hands-on, build-and-shape opportunity to modernize how access and entitlements are designed and managed across Global Banking. You’ll help deliver a simpler, faster experience for the business while strengthening controls and audit readiness at scale.
As a Business Operations Associate within the Global Banking (GB) Systems Access & Entitlements team, you will be responsible for helping modernize how access and entitlements are designed, granted, and governed across Commercial Banking, Global Corporate Banking, and Global Investment Banking. Partnering closely with Sales, Product, and Technology, you will streamline end-to-end access workflows, reduce excess access, and strengthen audit readiness—delivering stronger controls without adding operational friction. In this role, you will close long-standing gaps, create durable efficiencies, and elevate our control posture in a collaborative, people-first environment.
Job responsibilities
- Serve as the primary point of contact for user alignment and system entitlements across Global Banking front office and Business Operations.
- Review and approve non-automated entitlement requests from front-office managers, reducing administrative burden while enforcing least-privilege standards.
- Translate RBAC concepts into clear, business-friendly language; align stakeholders on role definitions, standards, and change adoption.
- Define and evolve role criteria (RBAC—and where appropriate, ABAC), establish segregation-of-duties guardrails, and remediate over-provisioning and access gaps.
- Execute ad-hoc and scheduled recertifications; monitor dashboards and reports for inappropriate access; document business justification for exceptions; and close remediation within SLAs.
- Plan coverage for transfers, backfills, and organizational changes to prevent access gaps and ensure continuity.
- Own weekly transfers, user alignment, and application updates; prioritize effectively in a fast-moving environment.
- Analyze high-volume access data and exception trends; build metrics and reporting (e.g., time-to-access, exception rates, remediation aging) using tools such as Excel and Alteryx.
- Partner with Sales, Product, Technology, and RBAC advisory teams to streamline provisioning workflows and automate repetitive tasks with standardized playbooks.
Prepare audit-ready documentation and evidence; support internal and external reviews; and drive continuous improvements that enhance efficiency and resilience.
Required qualifications, capabilities, and skills
- Seasoned in identity and access management, controls/risk operations, and adjacent banking/technology roles.
- Comprehensive knowledge of role-based access controls (RBAC), least privilege, segregation of duties, and the provisioning/recertification lifecycle.
- Strong stakeholder management and communication skills, with the ability to translate business needs into simple, effective processes and controls.
- Fluent with data, including advanced Excel (pivot tables, lookups).
- Proven problem-solving and analytical skills; able to derive insights from large datasets and drive action.
- High attention to detail with a bias for swift, accurate execution; comfortable managing multiple priorities and adapting to change.
- Audit-ready mindset and ability to produce documentation with clear, concise writing and organization.
Curious, ownership-driven approach with a collaborative, positive attitude and team spirit.
Preferred qualifications, capabilities, and skills
- Experience with Alteryx or similar tools.
- Experience with SQL and/or BI tools.
About UsJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
Skills Required
- Experience in identity and access management, controls or risk operations, or adjacent banking and technology roles
- Knowledge of role-based access controls, least privilege, segregation of duties, and access provisioning and recertification lifecycles
- Strong stakeholder management and communication skills
- Advanced Microsoft Excel skills, including pivot tables and lookups
- Problem-solving and analytical skills, including the ability to analyze large datasets and drive action
- High attention to detail and ability to manage multiple priorities in a changing environment
- Ability to produce clear, concise, organized, audit-ready documentation
- Collaborative, ownership-driven approach
- Experience with Alteryx or similar tools
- Experience with SQL and/or business intelligence tools
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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